Mid/Senior ITOps Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Mid/Senior ITOps Engineer based in Canada.

This role offers the opportunity to shape and scale IT operations within a fast-growing, technology-driven environment. You will help build secure, reliable, and efficient systems that enable globally distributed teams to work effectively. The position combines hands-on technical support, infrastructure improvement, automation, and process optimization. You will take ownership of core IT platforms, identity management, device operations, and internal tooling. Working closely with security, platform, and delivery teams, you will help create a seamless employee technology experience. This is an ideal opportunity for an IT professional who enjoys solving complex problems and improving how technology supports business growth.

Accountabilities:: As a key member of the IT Operations function, you will be responsible for maintaining and improving the systems, tools, and processes that support a global workforce. You will combine operational ownership with continuous improvement initiatives, ensuring secure access, reliable infrastructure, and a high-quality employee experience.

Administer, configure, and optimize core IT and collaboration platforms, including SaaS applications and productivity tools.

Manage company devices, operating system configurations, and compliance requirements according to security policies.

Own onboarding and offboarding workflows, ensuring efficient provisioning and deprovisioning of user access and IT assets.

Manage identity and access processes, including IAM, role-based access control (RBAC), and regular access reviews.

Troubleshoot and resolve technical issues related to permissions, cloud environments, networking configurations, and internal systems.

Support the rollout and adoption of new IT platforms, tools, and security processes.

Create and maintain documentation, troubleshooting guides, and internal knowledge resources to improve operational scalability.

Partner with technical teams to identify automation opportunities and improve workflows through tools such as infrastructure-as-code solutions.

Provide proactive support by identifying recurring issues and implementing improvements that increase efficiency and reliability.

Requirements:

The ideal candidate has experience supporting modern cloud-based IT environments and enjoys working autonomously in a collaborative, distributed setting. You should be comfortable balancing technical problem-solving, user support, security best practices, and process improvement.

Experience supporting and configuring cloud-based IT environments, especially SaaS platforms and Google Workspace.

Hands-on experience with identity and access management (IAM) and cloud access configurations.

Understanding of cloud networking concepts, including virtual networks, permissions, routing, and security configurations.

Experience troubleshooting technical issues using a structured and methodical approach.

Strong communication skills, with the ability to explain technical concepts clearly to non-technical stakeholders.

Service-oriented mindset with the ability to prioritize requests and support business-critical teams.

Ability to work independently, take ownership, and drive improvements in IT operations.

Familiarity with endpoint management, security practices, and cloud-native environments is a plus.

Experience with infrastructure-as-code tools such as Terraform or similar solutions is a plus.

Previous experience in startup or scale-up environments is a plus.

Benefits:

Competitive compensation package aligned with market benchmarks, experience, and skills.

Stock options opportunity.

Fully remote work environment with flexible location options.

Flexible working hours designed to support distributed collaboration.

Company-provided laptop, remote setup stipend, and coworking budget.

Paid time off in addition to local public holidays.

Enhanced parental leave support.

Health and retirement benefits.

Annual learning and development budget.

Opportunities to participate in team workaways and virtual or in-person events.

Opportunity to contribute to innovative technology projects shaping the future of work.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1