Mid-Market Account Manager (API/CPaaS)

Join Vonage and help us innovate cloud communications for businesses worldwide!

Vonage Communications APIs:  

As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel — including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more.  

Why this role matters:  

This role is crucial for driving the growth and success of Vonage's API/CPaaS solutions, particularly within the Mid-Market segment. As a Mid-Market Account Manager, you will play a pivotal role in expanding existing relationships with tech-savvy customers and cultivating new ones, focusing on high-growth digital and cloud software companies. Given Vonage's position as a leader in cloud communications, your work will directly contribute to helping innovative companies integrate communications into their customer experiences, setting them apart in their respective industries.  

Your key responsibilities:  

Drive opportunities through the entire sales cycle from pipeline generation through to close and post-sales / up-sell  

Employ a value & solution oriented sales methodology with a focus on customer engagement, authentication & end-user communication use-cases   

Build upon the growth & adoption of our communication & network APIs in the Mid-Market segment in the AMER region  

Own cross functional opportunity management from Pre-Sales through to working with Customer Success  

Drive a pipeline generation cadence to develop expansion opportunities and land new target accounts   

Lead compelling presentations of Vonage’s CPaaS product and vision to a broad range of audiences from c-level executives to individual contributors leveraging Vonage’s value-based sales methodology  

Provide timely and accurate forecasts and clear visibility on sales and revenue performance by actively handling your pipeline of opportunities on pre-committed revenue deals  

Leverage and coordinate cross-functional internal teams to efficiently navigate complex sales cycles (incl. Sales Development, Pre-Sales, Legal, Engineering, Security, Marketing, Product and Customer Success)  

What  you’ll  bring:  

Required:  

Experience in Mid-Market technology sales, SaaS, Cloud, or API based communications, with a proven track record of success.  

Demonstrated success in prospecting, identifying new customers through cold calling, lead generation and networking.  

Strong relationship-building skills with executives across business, marketing, and technology teams.  

Experience collaborating effectively with PreSales Consultants.  

A proactive attitude, creativity, curiosity, and the ability to work both independently and collaboratively across the business.  

Experience we consider a plus:  

A solution-oriented sales approach that spans the full delivery lifecycle, with a focus on consistently growing and maintaining a robust new business pipeline that meets and exceeds targets.  

Experience in mobile messaging/voice, cloud services, or mobile technology.  

Experience working closely with pre-sales teams to design innovative CPaaS solutions, especially for clients looking to migrate their communication infrastructure to the cloud and integrate APIs into their customer experience flows.  

Where you will work:  

We are open to considering fully remote candidates located within the United States.  

Sponsorship is not available. Legal authorization to work in the USA is required. We are unable to sponsor individuals for employment visas, now or in the future, for this job opening.   

How  you’ll  benefit:  

Company Bonus or Commission Structure (depending on the role)  

Medical, Dental, and Vision Coverage Options  

401(k) Savings Plan  

Company-Paid Basic Life and AD&D Insurance  

Short-Term Disability (STD)  

Long-Term Disability (LTD)  

Maternity/Parental Leave  

Flexible Spending Accounts (FSA)  

Health Savings Account (HSA)  

Employee Support Program (EAP)  

Voluntary Supplemental Insurance  

Volunteer Time Off (VTO)  

This role would be part of our Commission Compensation structure and overall compensation would be based on 50/50 split.  

Disclaimer: The posted range represents the good faith salary for this role at the time of posting. Final compensation is determined by factors including (but not limited to) geographic location, relevant experience, specific skill sets, and internal equity. #LI-HB US Pay Transparency $85,531 — $112,259.70 USD

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

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Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.