microsoft365 admin

Roles and Responsibilities:

• Manage daily user provisioning, licensing, and access control settings.
• Resolve support tickets related to Outlook, Teams, and OneDrive.
• Monitor Microsoft 365 service health dashboards and report active outages.
• Update documentation for internal IT procedures and user self-service guides.
• Assist in standard data migration tasks using native Microsoft utilities.
• Configure standard shared mailboxes, distribution lists, and security groups.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Education: Bachelor's degree in IT, Computer Science, or equivalent practical experience.
• Experience: 2 to 4 years of hands-on Microsoft 365 administration experience.
• Certifications: Microsoft 365 Certified: Endpoint Administrator Associate is a plus.

PREFERRED SKILLS:

• Help Desk Background: Prior experience working within an ITIL-based ticketing system.
• Desktop Support: Strong knowledge of Windows 10/11 and Office desktop apps.