Microsoft Office 365 Support Engineer hyderabad 1+yrs EXP
White Horse Manpower · Hyderabad · onsite · Posted 71d ago
₹4.0L - ₹7.0L PA1–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Troubleshoot Windows, Microsoft 365, Office, Surface other Microsoft products
Handle technical queries through voice, chat email
Diagnose issues through effective questioning provide clear solutions
Handle How-To queries guide customers on product
Identify recurring issues and collaborate with internal technical teams
Adhere to SLA, quality, CSAT, FCR resolution-time targets
Handle technical queries through voice, chat email
Diagnose issues through effective questioning provide clear solutions
Handle How-To queries guide customers on product
Required Candidate profile
Promote relevant self-service resources online documentationIdentify recurring issues and collaborate with internal technical teams
Adhere to SLA, quality, CSAT, FCR resolution-time targets
Perks and benefits
Plus incentives and BonusesSourced from naukri
Skills
Microsoft Product SupportMS Product Support AdvocateTechnical SupportProduct SupportSupport
About White Horse Manpower
White Horse Manpower
25
employees
2007
19 years old
Bangalore / Bengaluru, Karnataka
India
₹3.1L PA avg
Avg at White Horse Manpower
₹4L – ₹7L PA
This role
About
Recruitment and staffing company for IT and no IT
Industries
ConsultingHuman ResourcesOutsourcingRecruitingStaffing Agency
Employee ratings
10 reviews
4.1/ 5
Culture
4.1
Career growth
4.0
Work-life
3.9
Employees rate it well for
Company Culture42Job Security42
Find them on