Microsoft Dynamics 365 F&O Technical Support Consultant

Role & responsibilities

• Provide technical production support for Microsoft Dynamics 365 Finance & Operations (D365 F&O).
• Troubleshoot D365 issues, batch jobs, DMF projects, data entities, and integrations.
• Monitor batch jobs, imports/exports, and transaction processing.
• Analyze Infologs, batch history, DMF logs, and technical logs to identify issues.
• Use SQL Server to investigate and validate data.
• Troubleshoot integrations using APIs, IICS/Middleware, SFTP, and file-based integrations.
• Perform Root Cause Analysis (RCA) and resolve or escalate technical issues.
• Track and manage incidents through ServiceNow / Azure DevOps.
• Coordinate with Engineering and Application teams for issue resolution.
• Maintain technical documentation and support production, Hypercare, and month-end activities.

Preferred candidate profile

• Mandatory: Hands-on experience in Microsoft Dynamics 365 Finance & Operations (D365 F&O).
• Experience in D365 technical production support or implementation support.
• Good knowledge of DMF, Data Entities, Batch Jobs, Integrations, and D365 logs.
• Strong working knowledge of SQL Server / SQL queries.
• Experience with D365 integrations, APIs, IICS/Informatica, Middleware or SFTP is preferred.
• Knowledge of ServiceNow and Azure DevOps is an advantage.
• Experience with Salesforce integration is an added advantage.
• Good troubleshooting, RCA, communication, and incident management skills.
• Candidates with experience in large-scale D365 F&O production environments will be preferred.