Microsoft Dynamics 365 CRM

RSN GINFO Solutions · Bengaluru · onsite · Posted 49d ago

Not disclosed8–12 yrsfulltimeSourced from Foundit

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About this role

Job Description: 6-12 years of experience in software development with strong expertise in Microsoft Dynamics 365 CRM / Power Platform. Strong understanding of Dynamics 365 customization, configuration, plugins, workflows, Power Automate, JavaScript, and integrations. Experience with Azure Integration Services, REST APIs, Azure Functions, Logic Apps, or similar integration technologies. Lead the technical design and implementation of Microsoft Dynamics 365 CRM solutions. Own end-to-end technical execution across multiple workstreams within the program. Translate business requirements into scalable technical solutions. Provide technical guidance and architectural direction to development teams. Review solution designs, code, and technical deliverables to ensure quality and adherence to standards. Drive estimation, technical planning, and sprint/release planning activities. Define and track delivery milestones, ensuring work progresses according to committed ETAs. Monitor progress against project plans and proactively identify schedule risks and dependencies. Coordinate with Product Owners, Business Analysts, QA, Infrastructure, Integration, and Release teams to ensure delivery readiness. Own release planning and deployment coordination to ensure successful execution against committed drop dates. Facilitate technical discussions, design reviews, and issue resolution across cross-functional teams. Identify technical risks early and drive mitigation plans. Ensure production readiness through deployment planning, validation, rollback planning, and post-deployment support. Drive continuous improvement in engineering practices, release processes, and delivery execution. Communicate delivery status, risks, blockers, and mitigation plans to program leadership and stakeholders. Ensure adherence to organizational standards, governance processes, and compliance requirements.

Key Responsibilities

Key Responsibilities:

Minimum 6+ years of experience in CRM integration development and support.

Design, develop, and maintain integrations between Microsoft Dynamics 365 Sales CRM, external applications, databases, and enterprise platforms.

Build and manage Azure Data Factory (ADF) pipelines for data extraction, transformation, and synchronization.

Develop, consume, secure, and troubleshoot REST/SOAP APIs, leveraging JSON, OAuth, and OpenAPI/Swagger standards.

Implement real-time and batch integrations using Azure Integration Services, including Logic Apps, Azure Functions, Service Bus, and Event Grid.

Work with Dataverse, CRM APIs, and the D365 data model to support seamless data exchange and business processes.

Develop and optimize SQL queries, data mappings, and transformation logic to ensure data quality and performance.

Monitor, troubleshoot, and resolve integration issues across CRM and connected systems, ensuring high availability and reliability.

Collaborate with business stakeholders, CRM teams, architects, and downstream system owners to define integration requirements and technical solutions.

Support CI/CD processes, deployment activities, and release management using Azure DevOps and source control tools.

Create and maintain technical documentation, integration specifications, support guides, and operational runbooks.

Ensure compliance with security, governance, and data privacy standards across all integrations.

Participate in Agile ceremonies, sprint planning, estimation, testing, and production support activities.

Requirements

6-12 years of experience in software development

Strong expertise in Microsoft Dynamics 365 CRM / Power Platform

Strong understanding of Dynamics 365 customization, configuration, plugins, workflows, Power Automate, JavaScript, and integrations

Experience with Azure Integration Services, REST APIs, Azure Functions, Logic Apps, or similar integration technologies

Ability to lead technical design and implementation of Microsoft Dynamics 365 CRM solutions

Proficient in translating business requirements into scalable technical solutions

Experience in providing technical guidance and architectural direction to development teams

Familiarity with reviewing solution designs, code, and technical deliverables

Experience in driving estimation, technical planning, and sprint/release planning activities

Ability to define and track delivery milestones

Skilled in monitoring progress against project plans and identifying schedule risks and dependencies

Experience in coordinating with cross-functional teams for delivery readiness

Ability to facilitate technical discussions, design reviews, and issue resolution

Skilled in identifying technical risks and driving mitigation plans

Experience in ensuring production readiness through deployment planning and support

Track record of driving continuous improvement in engineering practices and release processes

Strong communication skills for delivering status updates, risks, blockers, and mitigation plans to stakeholders

Preferred Qualifications