Microsoft Dynamics 365 CE/CRM Technical Consultant

About this Role

We are looking for a Microsoft Dynamics 365 CE/CRM Technical Consultant with 46 years of hands-on experience configuring, customizing, and extending Dynamics 365 Customer Engagement applications. This is a client-facing role: beyond strong technical delivery, you will own day-to-day client communication and run daily cadence (stand-up) meetings, keeping delivery on track and stakeholders informed. You will translate business requirements into robust, upgrade-safe technical solutions and serve as a trusted technical point of contact for the client throughout the engagement.

Key Responsibilities

Technical Delivery

• Configure and customize Dynamics 365 CE applications (Sales, Customer Service, and related modules) to meet client requirements.
• Design and build solutions on Microsoft Dataverse and the Power Platform, including model-driven and canvas Power Apps and Power Automate flows.
• Develop extensions using C# plug-ins, custom workflow activities, JavaScript/TypeScript, Web API/OData, and PCF (Power Apps Component Framework) controls.
• Build and maintain integrations between Dynamics 365 CE and external systems using Azure services (Functions, Logic Apps, Service Bus, API Management), REST APIs, and OData.
• Configure security roles, business units, teams, and field-level security in line with least-privilege and segregation-of-duties principles.
• Design and manage solution deployments across environments (Dev Test UAT Prod), including ALM using managed solutions, Azure DevOps / GitHub pipelines, and configuration/data migration.
• Produce and maintain technical documentation, solution design specifications, and configuration workbooks.
• Support functional, integration, performance, and user acceptance testing, and provide hypercare and issue resolution post go-live.

Client Communication & Cadence Leadership

• Act as the primary technical point of contact for the client on assigned workstreams.
• Plan and run daily cadence (stand-up) meetings tracking progress, surfacing blockers, and driving actions to closure.
• Communicate status, risks, and dependencies clearly and proactively to client stakeholders and internal delivery leads.
• Lead requirement-gathering and solution-design discussions, and manage scope, expectations, and follow-ups.
• Maintain and report against sprint backlogs, action logs, and delivery plans.
• Mentor junior consultants and review their configuration and code for quality and adherence to best practice.

Technical Skills Required

• 46 years of hands-on experience as a Dynamics 365 CE / CRM technical consultant or developer.
• Deep configuration and customization experience across Dynamics 365 Sales and/or Customer Service.
• Strong development skills: C# (.NET), plug-ins and custom workflow activities, JavaScript/TypeScript, and the Dataverse Web API.
• Solid Power Platform experience: model-driven and canvas Power Apps, Power Automate, and Dataverse data modeling.
• Experience with integrations using Azure (Functions, Logic Apps, Service Bus, API Management), REST/OData, and web services.
• Working knowledge of ALM for Dynamics 365 managed solutions, source control, and CI/CD pipelines (Azure DevOps or GitHub).
• Understanding of the CE security model (roles, business units, teams, field security).
• Proven ability to lead client communication and run daily cadence / stand-up meetings independently.
• Excellent verbal and written communication, stakeholder management, and problem-solving skills.
• Comfortable working in Agile / iterative delivery environments.

Preferred Skills

• Microsoft certifications such as PL-200 (Power Platform Functional Consultant), PL-400 (Power Platform Developer), MB-210 (Sales), or MB-230 (Customer Service).
• Experience with Power BI and Microsoft Fabric for reporting and analytics.
• Experience with Copilot Studio, AI Builder, or Copilot for Dynamics 365.
• Exposure to Power Pages/portals and Customer Insights (Marketing).
• Experience integrating CE with ERP (Dynamics 365 Finance & Operations) or third-party platforms.
• Consulting background with client-facing delivery in a partner or systems-integrator environment.