Microsoft 365 Support Engineer | Exp: 4+ Years | Immediate Joiners

Role: SharePoint & OneDrive Support Engineer (L2/L3)

Experience: 4+ Years
Location: Pune (Preferred) / Mumbai

Role Summary

We are looking for an experienced Microsoft 365 Support Engineer with strong hands-on expertise in SharePoint Online and OneDrive for Business. The role involves L2/L3 support, advanced troubleshooting, platform configuration, administration and governance, ensuring reliable and secure document collaboration across the enterprise.

Roles and Responsibilities

• Provide L2/L3 support for SharePoint Online and OneDrive for Business, resolving complex technical issues and recurring incidents.
• Configure and administer SharePoint sites, document libraries, permissions, sharing settings and other platform-level configurations.
• Manage OneDrive settings, file synchronization issues, sharing configurations and access-related troubleshooting.
• Use PowerShell to automate administrative tasks, inspect configurations and support bulk operations across SharePoint and OneDrive.
• Understand Microsoft 365 governance, security, data protection, external sharing and compliance requirements, and ensure configurations align with established policies.
• Support and troubleshoot Microsoft 365 collaboration issues involving Exchange Online and Microsoft Teams.
• Collaborate with infrastructure, security and other technical teams to resolve complex incidents and implement platform improvements.
• Maintain technical documentation, operational procedures and knowledge articles to improve support efficiency.

Required Skills

• Minimum 5 years of relevant experience in Microsoft 365 support, administration or collaboration engineering.
• Strong hands-on experience in SharePoint Online and OneDrive for Business configuration, administration and advanced troubleshooting.
• Experience managing SharePoint site settings, permissions, document libraries and sharing configurations.
• Proficiency in PowerShell scripting for SharePoint and OneDrive administration and automation.
• Understanding of Microsoft 365 governance, security, data protection, external sharing and compliance.
• Working knowledge of Exchange Online and Microsoft Teams.
• Strong troubleshooting, problem-solving and incident management skills in an enterprise environment.

Good to Have

• Exposure to Microsoft Copilot, Power Apps and other Microsoft 365 applications.
• Basic knowledge of Microsoft Intune and identity/access management.