{"@context":"https://schema.org","@type":"JobPosting","title":"Microsoft 365 Chat Support Officer","description":"

Pierian is seeking Level 1 support analysts to provide ticket-based, written first-line support for a client engagement delivered from India. This is a written-support role only; there is no inbound or outbound voice support. Strong written English and comfort using AI assistants to draft and resolve routine queries are essential.

Responsibilities:

Ticket-based / written support only, no inbound or outbound voice support required.
Clear, professional written communication; comfortable using AI assistants (e. g. ).
ChatGPT / Microsoft Copilot to draft responses and resolve routine queries.
Basic user maintenance account creation, deactivation, password resets and profile updates.
Portal and training access provisioning and first-line support.
Accurate ticket logging, triage and escalation using a knowledge base and defined SOPs.

Requirements:

Strong written English and professional written communication.
Familiarity with ticketing / service-desk workflows, triage and escalation.
Exposure to Microsoft 365 end-user support.
Experience in maintaining and following a knowledge base / SOPs.

","datePosted":"2026-06-19T00:00:00.000Z","validThrough":"2026-08-18T00:00:00.000Z","employmentType":"FULL_TIME","identifier":{"@type":"PropertyValue","name":"myjobb-ai","value":"5046604"},"url":"https://myjobb.ai/jobs/microsoft-365-chat-support-officer/5046604","directApply":false,"hiringOrganization":{"@type":"Organization","name":"Pierian Services","logo":"https://static.ambitionbox.com/assets/v2/images/rs:fit:200:200:false:false/aHR0cHM6Ly9tZWRpYS5uYXVrcmkuY29tL21lZGlhL2FiY29tcGxvZ28vcGllcmlhbi1zZXJ2aWNlcy1vcmlnaW5hbC5qcGc.webp","sameAs":"https://pierianservices.com/"},"jobLocation":[{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bengaluru","addressRegion":"Karnataka","addressCountry":"India"}}]}