Microfocus Architect
Capgemini · Chennai · onsite · Posted 58d ago
Undisclosed9–14 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Description
Service Managers covers the management of ongoing services to clients, ensuring that the service to the clients meets contractual requirements and service level agreements. Service Managers are also responsible for agreeing on service improvements together with the client, based on service delivery realization and deviation.
Job Description - Grade Specific
Service Delivery Manager Ensure that the managed areas within service are performing to contractual targets and identify service improvements where appropriate. In addition, SDM are acquiring a thorough understanding of the clients business and are starting to develop relationships with client representatives, identifying ways of adding value. SDM manage some aspects of day to day operations with a focus on achieving SLAs and KPIs for relevant areas. SDM are responsible for providing in scope services for specific areas, with assistance from technical leads.
Sourced from naukri
Skills
dbmsVSAMJCLCicsCobolSketchupAutoCADInterior DesigningMainframesITILMicrofocusSLASteam managementAdobe photoshopArchitectural DesignProject ManagementArchitectureoperationsOperations ManagementProcess Management
About Capgemini
Capgemini
IT Services & Consulting
235k+
employees
1967
59 years old
Mumbai, Maharashtra
India
About
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value.
Industries
IT Services & ConsultingAnalytics & KPOBankingSoftware Product
Employee ratings
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Culture
3.6
Career growth
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Work-life
3.8
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