Mgr, Quality Assurance Engineering

Role Overview

We are seeking a Quality Engineering (QE) Manager to lead a newly established QE team in India supporting Disney's Commerce platforms, including Tickets and Lodging systems. This role will be responsible for managing a team of QE engineers while driving high-quality delivery across both project and sustainment initiatives.

The QE Manager will play a critical role in advancing modern quality engineering practices, including shift-left testing, automation, and AI-enabled testing capabilities. This leader will collaborate closely with global QE, Product, Engineering, Architecture, and Release Management teams to ensure quality is embedded throughout the software development lifecycle.

Key Responsibilities

• Team Leadership & Delivery Management
• Lead and manage a team of :13 QE engineers, ensuring high performance, engagement, and professional growth
• Oversee day-to-day testing activities, including functional, integration, and regression testing
• Provide direction on test planning, execution, and defect management
• Mentor and guide team members on modern QE practices, including automation and shift-left strategies
• Quality Engineering Execution
• Drive end-to-end quality validation for commerce applications across projects and sustainment work
• Ensure appropriate test coverage, automation strategy, and risk-based testing approaches
• Partner with development teams to support component and integration testing during sprints
• Oversee defect triage, root cause analysis, and resolution tracking
• Operational Excellence & Service Delivery
• Oversee day-to-day QE service delivery, ensuring alignment with program timelines and release goals
• Support intake, estimation, and test planning processes
• Ensure adherence to quality standards, processes, and compliance requirements
• Support audit activities and reporting needs related to quality and testing
• Cross-Functional Collaboration
• Collaborating with Product, Engineering, Architecture, Release Management, and Business teams to align on testing scope, risks, and priorities
• Coordinate with global QE teams (CQE, GQE, and others) to ensure consistent testing practices and standards
• Participate in PI Planning and program-level forums, ensuring QE alignment and readiness
• Environment, Access & Enablement Support
• Ensure team readiness by supporting onboarding of new engineers, including access, tools, and training
• Help manage test environments, test data readiness, and access requirements
• Coordinate with relevant teams to resolve environment and tooling issues impacting testing
• Tools, Automation & Innovation
• Drive adoption of test automation frameworks and tools to improve efficiency and reduce cycle time
• Support implementation of AI-enabled QE capabilities, including test generation, coverage analysis, and reporting
• Identify opportunities to optimize testing processes and improve productivity
• Governance & Asset Management
• Ensure compliance with organizational processes, security standards, and audit requirements
• Support tracking and management of testing tools, licenses, and related assets
• Maintain visibility into team utilization, deliverables, and performance metrics
  
  

Basic Qualifications

• 8+ years of experience in Quality Engineering / Software Testing, with at least 2–3 years in a leadership role
• Strong experience in functional, integration, and regression testing
• Experience managing distributed or offshore teams
• Familiarity with Agile/Scrum methodologies
• Strong understanding of test automation frameworks and tools
• Excellent communication and stakeholder management skills
  
  

Preferred Qualifications

• Experience with commerce, e-commerce, or transactional systems
• Exposure to CI/CD pipelines and DevOps practices
• Experience with AI/Agentic AI applications in testing
• Familiarity with performance, security, or accessibility testing
• Experience working in a global delivery model
  
  

Leadership Expectations

• Ability to operate in a fast-paced, highly collaborative environment
• Strong focus on quality, accountability, and continuous improvement
• Demonstrated ability to influence without authority and drive alignment across teams
• Passion for innovation and advancing modern QE practices