Mgr, Professional Services Region

Job Summary

As Manager,Professional Services, you willleadcustomer satisfaction, service deliveryexcellence,and revenue growthacross global customer and partner engagements. This role drives business growth and maximizes customer valueby ensuringhigh-qualitydelivery, shapingbusinessstrategy, and buildingtrustedrelationships withstrategiccustomers,partners, and internal stakeholders.

The Professional Services Manager will oversee delivery initiatives including infrastructure improvements, solution design, new installations and implementations, data migrations from existing storage environments to NetApp hybrid storage platforms, and automation deliverables aligned with industry best practices. This role requires strong operational knowledge within the assigned functional area and the ability to align individual and team objectives with broader business goals.

This position partners closely with Senior Management, Sales, Customer Success, and cross-functional teams to drive operational excellence, strengthen customer outcomes, and support scalable growth.Theideal candidate will bring strongcustomer serviceleadership, solid technical acumen, and the ability to operate effectivelyin high-pressure, time-sensitive situations where customer satisfactionand business impact are critical.

Job Responsibilities

.Leadend-to-endprofessional services delivery,ensuringcustomer engagementsareexecutedon time, within scope, and alignedwithbusiness objectives andcustomer expectations.

.Build, manage,and develophigh-performingdelivery teams, including consultants, architects, project managers, and technical specialists.

.Lead automation initiatives that improve service delivery efficiency, standardize repeatable processes, reduce manual effort, and enhance customer outcomes through scalable tools, workflows, and best-practice adoption.

.Drive customer satisfactionand successby understanding customerpriorities, proactivelymanaging escalations, and ensuringconsistent delivery ofhigh-quality service outcomes.

.Partner with Sales,Customer Success, and cross-functional stakeholdersto identify services opportunities, supportproposal development, and expand customer value.

.Oversee infrastructureimprovement, solution design, implementation, and automation programs, ensuring deliveryis aligned withbest practicesand technical standards.

.Managekey business and operationalperformance metrics, including revenue, utilization, cost, margin, delivery quality, and customer satisfaction.

.Drive operational excellence by improving delivery processes, increasing efficiency, strengthening governance, and scaling consistent service delivery practices.

.Establish and maintain trusted relationships with customers, partners, senior leaders, Sales, Support, Product, and Customer Success teams.

.Contribute tobusiness strategy andservicesportfolio developmentby identifyinggrowth opportunities, emerging customer needs, andnew service offerings.

.Leveragedata, analytics, and performance dashboardstomonitor delivery health, inform decision-making, anddrive continuous improvementacross the services organization.

Job Requirement

• Proven priorexperience as a Professional Services Manager or in a similar services leadership role, with responsibility for managing delivery teams, customer engagements, and business outcomes.
• Proven experience managing teams responsible for infrastructure automation deliverables, with familiarity in core automation languages such as Python and PowerShell, as well as infrastructure-as-code development using Ansible or Terraform.
• Strong understanding of DevOps practices, version control systems, and CI/CD tools such as Git, GitHub, Azure DevOps, Jira, or equivalent platforms.
• Clear understanding of product development cycles, technical requirements, delivery governance, and project management principles.
• Strong people management skills with experience leading teams that manage multiple priorities, assignments, and customer engagements simultaneously.
• Demonstrated ability to make data-driven decisions based on facts, analysis, business priorities, and customer impact.
• Flexible, proactive, and comfortable operating in ambiguous, fast-changing business and technology environments.
• Practical experience in customer service leadership, stakeholder management, and escalation management.
• Strong capability in team leadership, talent development, performance management, and organizational operations.
• Experience managing key performance indicators, revenue objectives, operational performance, and continuous improvement initiatives.
• Experience working in a global environment with strong written and verbal business communication skills in English.
• Ability to formulate and execute business strategies that are anchored in customer value and measurable business outcomes.
• Inclusive leadership style with the ability to engage teams, support employee development, and deliver results through others.
• Experience working effectively with senior management, customer executives, and cross-functional leadership teams.
• Understanding of ITIL methodologies, including change, incident, problem, and configuration management.
• Ability to use analytics and performance metrics to optimize delivery performance and drive continuous improvement.