Mgr Claims - Bodily Injury

At Horace Mann, we're dedicated to supporting educators and the communities they serve by providing peace of mind through exceptional insurance solutions. We're looking for an experienced  Bodily Injury Claims Manager  who thrives on developing people, driving operational excellence, and delivering outstanding customer experience.

This leadership role is ideal for a collaborative claims professional who enjoys coaching high-performing teams while overseeing complex claims operations. You'll play a key role in ensuring quality claim outcomes, maintaining regulatory compliance, and fostering a culture focused on service, accountability, and continuous improvement.

What You'll Do

As a Claims Manager, you'll lead a team of claims professionals responsible for handling complex Auto, Property, Bodily Injury, Casualty, Litigation, and Catastrophe claims. You'll provide operational leadership while ensuring claims are handled fairly, efficiently, and in compliance with company standards.

Key Responsibilities

Lead, coach, develop, and motivate a team of Claims Adjusters and Claims Specialists.

Plan and oversee the daily operations of assigned claims teams.

Review and provide guidance on highly complex claims involving:

Auto

Property

Bodily Injury

Casualty

Litigation

Catastrophe losses

Ensure claims are investigated, evaluated, reserved, negotiated, and resolved appropriately within settlement authority.

Monitor claim quality, operational performance, and compliance with company guidelines and regulatory requirements.

Analyze performance metrics and identify opportunities to improve efficiency, quality, and customer satisfaction.

Conduct claim file audits and implement best practices to improve claim handling consistency.

Partner with internal stakeholders, legal counsel, and business leaders to resolve complex claim matters.

Foster a customer-focused culture that delivers exceptional service while balancing financial stewardship and risk management.

Support catastrophe response efforts and provide leadership during high-volume or crisis situations.

What We're Looking For

We're seeking a proven claims leader with strong technical expertise, exceptional leadership skills, and a passion for developing others.

Required Qualifications

Several years of progressively responsible claims experience handling increasingly complex claims through investigation, negotiation, settlement, arbitration, and/or trial.

Leadership experience managing or supervising claims professionals.

Strong knowledge of:

Claims investigations

Coverage analysis

Reserving practices

Litigation management

Claims regulations

Experience analyzing operational metrics and using data to improve team performance.

Understanding of applicable state and federal insurance regulations.

Ability to collaborate effectively with legal counsel and internal business partners.

Strong decision-making, organizational, and problem-solving skills.

Excellent communication and coaching abilities.

Ability to remain calm and effective while managing competing priorities and time-sensitive situations.

Preferred Qualifications

Bachelor's degree in Business, Insurance, Risk Management, or a related field; or equivalent combination of education and experience.

Typically 5–8 years of claims experience in Auto and/or Property insurance.

3–4 years of claims leadership or management experience.

Multi-line claims experience is highly preferred.

What Makes You Successful

You are someone who:

Leads with integrity and accountability.

Develops and inspires high-performing teams.

Builds collaborative relationships across the organization.

Uses data to drive informed business decisions.

Balances customer advocacy with sound claims management.

Embraces change and continuous improvement.

Thrives in a fast-paced environment while maintaining exceptional service standards.

Additional Information

Normal office or remote work environment.

Travel is required and may increase during catastrophe events.

This position may support catastrophe response activities as business needs require.

Salary Range : 

       $89,800.00 - $125,500.00 annually + bonus 

Salary is commensurate to experience, location, etc.

  Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we’ve broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow.  And with our broadened mission has come corporate growth:  We serve more than 4,100 school districts nationwide, we’re publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets.

We’re motivated by the fact that educators take care of our children’s future, and we believe they deserve someone to look after theirs.  We help educators identify their financial goals and develop plans to achieve them.  This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.

EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

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