MetaSolv Application Support Lead

Key Responsibilities

• Lead and mentor a team of MetaSolv support professionals.
• Act as primary escalation point for production incidents and service outages.
• Monitor incidents, service requests, and problem tickets.
• Ensure agreed SLAs and KPIs are consistently achieved.
• Drive root cause analysis (RCA) and preventive actions.
• Coordinate with business users, client IT teams, and vendors.
• Conduct daily operational reviews and status reporting.
• Manage release support, deployment validations, and post-production monitoring.
• Facilitate knowledge management and continuous service improvement initiatives.
• Support transition, KT, and stabilization activities.

Required Skills

• Strong experience in Oracle MetaSolv Solution (MSS).
• Telecom OSS/BSS domain knowledge.
• Incident, Problem, and Change Management.
• Production Support governance.
• SQL and database troubleshooting.
• Ticketing tools such as ServiceNow, Jira, Remedy, or equivalent.
• Team management and stakeholder communication.
• ITIL Foundation Certification.
• Experience with Oracle OSS products.
• Exposure to integration support environments.

Preferred Skills

• ITIL Foundation Certification.
• Experience with Oracle OSS products.
• Exposure to integration support environments.