Messaging Services Specialist
NTT DATA BUSINESS SOLUTIONS · Bengaluru · onsite · Posted 55d ago
Undisclosed4–9 yrsfulltimeSourced from
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About this role
Req ID: phone_number
Job Summary
Messaging Services Specialist applies a wide application of theories, concepts, and principles in identifying customer needs and managing and supporting systems. Providing steady state support to the email and collaboration infrastructure, handling on-call support responsibilities, handling escalations, critical issues, upgrade and maintenance activities. Expert on M365 services-Exchange Online, security and compliance within M365 ecosystem. We are currently seeking a Messaging Services Specialist to join our team in Bangalore, Karnataka, India.
Responsibilities
- Providing steady state support to the email and collaboration infrastructure, handling on-call support responsibilities, handling escalations, critical issues, upgrade and maintenance activities.
- Expert on M365 services-Exchange Online, security and compliance within M365 ecosystem.
- A customer-centric approach with a focus on delivering high-quality support.
- Strong verbal and written communication skills, with the ability to explain technical concepts to end users.
- Understanding their requirements and creating a positive client experience throughout the total client journey.
- Flexible working in shifts supporting 24X7 or US Business hours steady state operations.
- Individuals understand their own area and can perform all facets of their role. Good analytical, excellent communication and problem-solving skills - Energetic, self-motivated and self-sufficient in accomplishing tasks.
- Works on abstract and complex problems requiring evaluation of intangible variables.
- Integrates trends, data and information into plans, deliverables and recommendations.
- Provides advanced technical support within area of expertise to clients on complex integration issues and escalation.
- Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions.
- Regularly exercises discretion and independent judgment on technical matters.
- Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job.
- Builds deeper understanding of processes, procedures, customers and organization.
- Flexibility to adapt to changing technologies and environments, with a proactive approach to continuous learning.
Technical Skillset
- Provide advanced support for various M365 services, including Exchange Online and MS-Teams administration. Resolve complex technical issues and ensure minimal disruption to end users.
- Configuring and fine-tuning anti-phishing, anti-spam, and anti-malware policies in Defender for Office 365
- Manage and maintain the M365 environment, ensuring it is secure, up-to-date, and compliant with organizational policies. Perform regular system monitoring, maintenance, and optimization tasks
- Implement and manage security measures to protect the M365 environment from threats. Ensure compliance with industry standards and organizational policies, including data protection and privacy regulations
- Maintain thorough documentation of the M365 environment, including configurations, changes, and troubleshooting procedures. Generate regular reports on system performance, usage, and security
- The ability to identify and implement innovative solutions to improve the efficiency and performance of M365 services
- Work closely with other teams to ensure seamless integration and operation of M365 services.
- Knowledge of ITSM tools/platform to perform Request, Incident, Change and problem management.
- Steady state support to the email Collaboration services, end-users support, handling on-call responsibilities, complex issues, escalations, participate in change management activities etc.
- Stay up to date with the latest M365 features, updates, and best practices.
- Identify opportunities for improving M365 service delivery and user experience.
Qualifications
- Bachelor's degree in computer science, Engineering, or related field.
- 4+ years of experience Exchange Online and Microsoft Purview
- Microsoft 365 certification preferred.
Sourced from naukri
Skills
System MonitoringUx DesignitsmTechnical SupportTroubleshootingservice deliverydata protectionChange Managementitsm toolsCall SupportCommunication SkillsoperationsmaintenanceAdministrationcomplianceData Processing
About NTT DATA Business Solutions
NTT DATA BUSINESS SOLUTIONS
IT Services & Consulting
4k+
employees
1989
37 years old
Hyderabad / Secunderabad, Telangana
India
About
NTT DATA Business Solutions helps clients innovate and transform through expert SAP solutions, advisory, implementation, and managed services.
Industries
IT Services & Consulting
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