Messaging Services Specialist

Overview

TekWissen is a global workforce management provider throughout India and many other countries in the world. The below job opportunity is to one of our clients who is a part of a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, IT modernization and managed services. This client enables us to move confidently into the digital future. This client committed to Long Term success and combine global reach with local client attention to serve them in over 50 Countries.

Position: Messaging Services Specialist

Location: Bangalore

Work Type: Hybrid

Job Type: Full Time

Job Description

• Malware & Phishing Defense: Manage Cisco Talos threat intelligence feeds to block spam, viruses, and malicious attachments.
• Utilize Advanced Malware Protection (AMP) for file reputation and sandboxing.
• Connection & Reputation Filtering: Adjust IP, domain, and sender reputation parameters to drop malicious connection attempts.
• Outbreak Filters: Configure real-time outbreak rules to protect against new, zero-day threat campaigns
• Content Filtering: Create custom message filters to block specific file types, strip harmful scripts, or enforce company-wide disclaimers
• Data Loss Prevention (DLP): Set up policies to scan outbound traffic and prevent the leakage of sensitive data (e.g., PII, financial information)
• Domain Security: Enforce Sender Policy Framework (SPF), DomainKeys Identified Mail (DKIM), and Domain-based Message Authentication, Reporting, and Conformance (DMARC) to prevent domain spoofing
• Message Tracking & Analytics: Track message dispositions, investigate delivery failures, and generate executive reports on threat trends using centralized management dashboards
• Quarantine Management: Review, release, or delete quarantined emails, and address false positives to prevent business disruption
• Monitor Sender Ecosystem: Regularly review Valimail Monitor or Enforce reports to identify and track all third-party services sending emails on your domain's behalf
• Monitoring & Visibility: Review the Valimail Monitor dashboard to identify unapproved third-party services and unauthorized IP addresses
• Monitor system performance, conduct root cause analysis, and implement corrective actions for email security incidents.
• Manage configuration, upgrades, and patching for Cisco Secure Email and Valimail environments.
• Collaborate with IT security, compliance, and infrastructure teams to maintain optimal email security posture.
• Develop and update technical documentation, standard operating procedures, and knowledge base articles.
• Participate in security audits, support incident response activities, and assist with email threat investigations.
• Plan and Coordinate with the vendor for regular health checks and implement vendor recommendations
• Provides deep subject matter expertise, advice and program delivery.
• Support 24x7 steady state operations-Flexible working in US business hours for all required work done and during weekends.
• Performs root cause analysis on failed components and implements corrective measures.
• Candidates must have exceptional customer service, problem solving, and communication skills
• Possess the ability to work independently with minimal management supervision and with a global team of engineers
  
  

Technical Skillset

• Bachelor's degree in computer science, Information Technology, or related field.
• 4+ years of experience in Proofpoint Email security Solution.
• Strong hands-on experience with Cisco Secure Email (formerly Cisco Email Security Appliance/ESA) and Valimail.
• Proficiency in email protocols (SMTP, IMAP, POP3) and email authentication standards (SPF, DKIM, DMARC).
• Solid understanding of networking, firewalls, and security best practices.
• Excellent analytical, troubleshooting, and communication skills
  
  

TekWissen® Group is an equal opportunity employer supporting workforce diversity