Messaging Services Specialist Advisor - M365, Exchange onprem

We are currently seeking a Messaging Services Specialist Advisor - M365, Exchange onprem, MS Teams to join our team in Noida.

Messaging Services Specialist Advisor applies a wide application of theories, concepts, and principles in identifying customer needs and managing and supporting systems. Technical Expert on Messaging technologies-M365 workloads including MS-Exchange, Hybrid environment, MS-Teams, SharePoint Online, OneDrive and associated services. Experienced in managing transition activities and facilitating effective knowledge transfer for steady state support.

Additionally, a quick learner who is prepared to design and develop solutions for various products related to email and collaboration applications. Candidate will be also responsible for designing, planning, and implementing M365 migration solutions that meet the business and technical requirements of our clients.

A customer-centric approach with a focus on delivering high-quality support.

Strong verbal and written communication skills, with the ability to explain technical concepts to end users

Understanding their requirements and creating a positive client experience throughout the total client journey.

Flexible working in shifts supporting 24X7 steady state operations.

Individuals understand their own area and can perform all facets of their role. Good analytical, excellent communication and problem-solving skills - Energetic, self-motivated and self-sufficient in accomplishing tasks.

Works on abstract and complex problems requiring evaluation of intangible variables.

Integrates trends, data and information into plans, deliverables and recommendations.

Provides advanced technical support within area of expertise to clients on complex integration issues and is often in a lead role within major projects.

Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions.

Regularly exercises discretion and independent judgment on technical matters.

Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job.

Builds deeper understanding of processes, procedures, customers and organization

Flexibility to adapt to changing technologies and environments, with a proactive approach to continuous learning