Messaging Services Advisor
NTT DATA BUSINESS SOLUTIONS · Bengaluru · onsite · Posted 49d ago
Undisclosed8–13 yrsfulltimeSourced from
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About this role
Job Summary
We are currently seeking a Messaging Services Advisor to join our team in Bangalore.
Responsibilities - Provide maintenance, support and troubleshooting activities on server-side configurations and integration in support of high-availability, server roles, Exchange online, Hybrid environment, mail-flow/transport services, Client access/webmail, security & compliance and email protection.
- Maintain comprehensive documentation for architecture, processes, and service levels.
- Administration and Support: Manage and maintain the Microsoft 365 services, providing day-to-day support and administration of M365 services.
- Implementation and Configuration: Configure, manage, and troubleshoot M365 services, including Exchange Online, Exchange On-Premises servers and Microsoft Teams.
- Staying updated with the latest trends and developments in the Microsoft 365 platform and adopting the best practices and recommendations.
- Setting up archiving, retention policies, journal rules, and conducting eDiscovery for legal holds.
- Proficient in the Microsoft 365 Admin Center, Teams Admin Center, and Exchange Admin Center.
- Manage Teams settings, policies (meeting, messaging, calling), and organization-wide settings.
- Manage chat, apps, channels, meetings, guest access and security policies.
- Manage users, assign roles, and handle Teams-related Microsoft 365 groups.
- Configuring anti-spam, anti-malware, and anti-phishing policies to secure email.
- Monitoring and Reporting: Monitor system performance and usage to ensure optimal performance and availability. Generate reports on system usage, security, and compliance.
- Security and Compliance: Implement and manage security settings and policies to ensure compliance with company and regulatory standards. DLP engineering and administration. Handle security incidents and perform regular security audits.
- Support and troubleshooting client/server environments, server health checks, PowerShell commands/scripts, bulk reports, monitoring parameters, backups, etc.
- Server maintenance/upgrades: Patching, RU/CUs, security updates, server installation/deployment, configuring components and software integration.
- Knowledge of ITSM tools/platform to perform Request, Incident, Change and problem management. Service management and service level management.
- Steady state support to the messaging infrastructure, handling on-call responsibilities, complex issues, escalations, server maintenance activities, etc.
- Interact with Microsoft support to resolve tenant-level issues or service outages.
- Bachelors degree in computer science, Engineering, or related field.
- 8+ years of experience in administration and support of M365 workloads.
- Strong knowledge and skills in M365 services and features, such as Exchange Online, Microsoft Teams and Security and Compliance.
- Excellent communication, collaboration, and problem-solving skills.
- Microsoft 365 (M365) certification is preferred
Sourced from naukri
Skills
itsmExchange OnlineDLPauditsMicrosoft 365e-discoveryitsm toolsPatchingClient SuccessBankingdeploymentMalwarePhishingcloudArchitecturemaintenanceAdministrationLegalcompliancePowershellMicrosoft TeamsM365Artificial Intelligence
About NTT DATA Business Solutions
NTT DATA BUSINESS SOLUTIONS
IT Services & Consulting
4k+
employees
1989
37 years old
Hyderabad / Secunderabad, Telangana
India
About
NTT DATA Business Solutions helps clients innovate and transform through expert SAP solutions, advisory, implementation, and managed services.
Industries
IT Services & Consulting
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