Mess Manager

Position: Mess Manager
Department: Administration / Facilities
Location: West Bengal, Odisha, Jharkhand

Job Summary

The Mess Manager is responsible for the overall management and smooth operation of the mess/canteen, including food quality, hygiene, staff supervision, inventory, procurement, cost control, and customer satisfaction.

Key Responsibilities

• Manage day-to-day operations of the mess and ensure timely meal service at our sites.
• Plan menus in coordination with management and caterer/chef.
• Monitor food quality, taste, quantity, and presentation.
• Ensure compliance with food safety, hygiene, and sanitation standards.
• Supervise cooks, kitchen helpers, servers, cleaners, and other mess staff.
• Maintain attendance, duty rosters, and staff discipline.
• Monitor food stocks, groceries, kitchen supplies, and consumables.
• Coordinate procurement and ensure optimum inventory levels.
• Check incoming materials for quality and quantity.
• Maintain records of daily meals, consumption, purchases, wastage, and expenses.
• Control food costs and minimize wastage.
• Handle complaints and feedback from residents/employees and take corrective action.
• Ensure proper maintenance and cleanliness of kitchen, dining area, utensils, and equipment.
• Coordinate with vendors and contractors as required.
• Ensure adherence to company policies and applicable food-safety regulations.
• Prepare periodic operational and expense reports for management.

Required Qualifications & Skills

• 4+ years of experience in mess, hostel, institutional catering, canteen, or food-service management.
• Good knowledge of food hygiene, safety, and kitchen operations.
• Strong supervision and people-management skills.
• Basic knowledge of inventory and cost control.
• Good communication and problem-solving skills.
• Basic computer knowledge, particularly MS Excel and reporting.
• Ability to work flexible hours and handle operational issues effectively.