Merchant Relationship Manager

At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond.

YOUR NEXT CHALLENGE

Responsibilities:
1. Merchant Relationship Management
Act as the primary point of contact for a portfolio of large merchants
Conduct regular in-person visits to strengthen trust, loyalty, and collaboration
Monitor merchant performance (usage, frequency, ticket size) and propose actions to optimize engagement
Provide ongoing education on new features, digital tools, and consumer-facing opportunities
Address operational concerns in coordination with internal teams and ensure smooth resolution

2. Account Development and Commercial Growth
Identify upsell, cross-sell, and renewal opportunities across the portfolio
Support merchant participation in seasonal campaigns, co-marketing programs, and product expansion
Analyze usage patterns and proactively recommend improvements or activation strategies
Manage contract renewals and updates when required

3. Ecosystem Coordination
Collaborate with Merchant Marketing to maximize visibility and promotional impact for key partners
Share merchant insights with Product, Legal, and Customer Success teams
Ensure merchant feedback is integrated into the continuous improvement of the Pluxee offering
Assist in planning merchant events, presentations, or local engagement activities

4. Sales Operations and CRM Discipline
Maintain accurate and up-to-date records in Salesforce CRM
Track KPIs such as merchant retention, portfolio revenue, campaign participation, and satisfaction scores
Execute regular reporting and activity documentation to support performance analysis and review

5. Comply with fiscal, legal, and contractual requirements in all interactions

YOU ARE A MATCH IF...

Education:
Bachelor s degree in Business, Marketing, Sales, or a related field

Work Experience:
3+ years of experience in B2B account management, preferably in field-based roles
Demonstrated experience managing large or strategic partners
Previous exposure to merchant ecosystems, payment platforms, or benefits providers is an asset

Skills & Certifications:
Strong interpersonal, problem-solving, and consultative sales skills
Proficient in Salesforce CRM and Microsoft 365 (Excel, Outlook, Teams)
Ability to work independently, manage priorities, and maintain strong organizational discipline

Languages:
For global, regional, or area roles, fluency in English is required. Additional languages such as French, Spanish, Portuguese, or other relevant languages are an advantage.
For local country leadership and management roles, fluency in the local language and English is required.
For local individual contributor roles, fluency in the local language is required. English is considered an advantage as it supports communication, learning, and collaboration in a multinational context.

Working Conditions:
For global, regional, or area roles:
Hybrid working patterns depending on the host country policies. Collaboration across different countries, functions, and time zones. Travel may be required depending on business needs.
For local roles:
Hybrid working environment depending on local policies. Collaboration with local business teams and relevant regional or global stakeholders. Occasional travel may be required depending on business needs.

Competencies:
Client and Merchant Relationship Management
Salesforce CRM Usage
Account Development and Growth
Customer Experience Management
Contract Renewal and Lifecycle Management
Customer and Consumer Orientation
Accountability and Ownership
Drives Results
Collaboration
Adaptability

Why join Pluxee

Join an inclusive team

Work at the heart of the community alongside 5,000 experts across 29 countries - we embrace diversity and value uniqueness, fostering a workplace where everyone can thrive.

Turn inspiration into possibility

Get space to try new ideas, experiment and move the world of work forward as you bring new digital experiences - and moments of connection - to millions of people.

Make a positive impact

Touch millions of lives and create meaningful change for people and the world we share, supporting our commitments to diversity, sustainability, and local economies.

Grow with us

Get support you need to take meaningful steps in your career, whether youre performing your work/life balance or learning new skills.