Merchant Acquisition - Process Manager (Compliance)

Role & responsibilities :

• Ensure adherence to all regulatory requirements, Card Scheme mandates, and internal bank policies for the Merchant Acquiring and Credit Card businesses.
• Track, follow up, and ensure timely closure of open issues arising from CIT, ORM, and PPAC observations before stipulated deadlines.
• Review regulatorylinked processes for the business and conduct compliance testing/checks to validate control effectiveness and adherence.
• Conduct RCSA testing for the business unit and ensure timely reporting of operational risk events in line with bank guidelines.

• Ensure full adherence to regulatory requirements, card network rules, industry standards and internal compliance, audit, risk and policy guidelines.
• Communicate bank and business policies effectively across the unit to ensure full understanding and implementation.
• Disseminate regulatory guidelines received from the Compliance team to all relevant stakeholders within the unit.
• Ensure timely and accurate implementation of regulatory requirements across all processes within the unit.
• Conduct implementation testing of significant regulatory guidelines in coordination with the Central Compliance team.
• Ensure timely submission of information and data requested by the Central Compliance team.
• Review regulatory correspondence and ensure accurate and timely submission of responses.
• Drive timely closure of pending open issues through followups and evidence verification.
• Verify closure evidence to ensure adequacy and compliance with regulatory and internal expectations.
• Ensure timely reporting and booking of operational loss events in accordance with operational risk policies.
• Ensure timely reporting of frauds and law enforcement notices in Yes Vigil.
• Conduct Root Cause Analysis (RCA) for high and significant operational risk events in coordination with the ORM team and implement mitigation measures.
• Ensure comprehensive and timely submission of RCSA, including risk registers, control selfassessments and testing of assigned controls.
• Ensure that all unit records are maintained in accordance with the banks record management framework.
• Conduct periodic RCSA testing to ensure process controls, compliance, and mandate adherence.