Merchandiser

A. Order & Requirement Management

• Understand customer requirements, product specifications and delivery timelines.
• Plan for the upcoming orders and maintain order/product requirements.
• Ensure accurate communication of design, metal, diamond and product specifications to concerned departments.
• Track every order from development to final dispatch.

B. Design & Product Development

• Coordinate with Design and CAD teams for new designs and modifications.
• Review designs for manufacturability, costing and commercial feasibility.
• Coordinate sample development, corrections and customer approvals.
• Maintain records of approved designs, samples and specifications.
• Monitor market trends and customer preferences to support new collection development.

C. Production Coordination

• Coordinate closely with Production, CAD, Casting, Metal, Diamond Issue, Setting, Polishing and Quality teams.
• Follow up on production status and identify delays at an early stage.
• Resolve inter-departmental issues affecting delivery.
• Ensure the final product matches the approved design and specifications.
• Upcoming delivery as per order planning.

D. Diamond & Metal Coordination

• Coordinate diamond requirements based on product specifications.
• Ensure correct diamond quality, size, shape, colour and clarity requirements are communicated.
• Coordinate metal specifications, weight requirements and product costing.
• Ensure any deviation in diamond/metal specifications is highlighted and approved.

E. Costing & Commercial Coordination

• Prepare and verify product costing wherever applicable.
• Coordinate with costing, purchase and production teams for accurate estimates.
• Monitor product cost against approved costing.
• Highlight major cost variations to management.

F. Delivery & Follow-Up

• Maintain daily/weekly order tracking reports.
• Ensure orders are completed within committed TAT.
• Coordinate with Dispatch and Quality for final order closure.
• Escalate critical delays and production bottlenecks to the HOD.

G. MIS & Reporting

Prepare regular reports covering:

• Order status
• Production status
• Pending orders
• Sample development status
• Delivery TAT
• Delayed orders
• Product-wise performance
• Customer requirements and approvals
• Costing variations

3. Skills Required

• Strong knowledge of diamond jewellery and jewellery manufacturing processes.
• Understanding of diamonds, gold/precious metals and jewellery specifications.
• Good understanding of jewellery designs and CAD drawings.
• Strong coordination and follow-up skills.
• Excellent communication skills.
• Good analytical and problem-solving ability.
• Strong attention to detail.
• Ability to handle multiple orders simultaneously.
• Good knowledge of MS Excel / Google Sheets.
• Ability to prepare MIS and management reports.
• Strong time-management and deadline-management skills.
• Ability to work effectively with Design, CAD, Production, Diamond, Metal, Quality and Dispatch departments.
• Commercial understanding of jewellery costing is preferred.
• ERP/FMS knowledge will be an added advantage.

Experience:

• 4 - 10 years of relevant experience in diamond/jewellery merchandising or jewellery manufacturing.
• Candidates with experience in diamond jewellery manufacturing will be preferred.
• Experience in B2B/export jewellery merchandising will be an added advantage.