Merchandiser - Exports

Job Description Assistant Manager – Exports

Department: Exports

Industry: Cookware / Kitchenware Manufacturing

Experience: 6–7 Years

Location: Bangalore

Job Summary

We are looking for a dynamic and passionate Assistant Manager – Export with 6–7 years of experience in export merchandising within a manufacturing environment. The ideal candidate should have strong experience in handling international customers, managing new product development (NPD), order execution, commercial costing, and cross-functional coordination to ensure on-time delivery and customer satisfaction.

The role requires excellent communication, commercial acumen, planning skills, and the ability to drive projects from concept to shipment while working closely with customers and internal teams.

Key Responsibilities

-Independently manage international customer accounts from enquiry to shipment.

Lead new product development (NPD) activities by coordinating with customers, design, engineering, sourcing, and manufacturing teams.

-Prepare product costings, commercial proposals, and support price negotiations.

-Develop and monitor Time & Action (T&A) plans to ensure timely execution of development and production milestones.

-Coordinate with planning, procurement, production, and quality, packaging, and logistics teams to achieve on-time delivery.

-Monitor production progress, material availability, and proactively resolve bottlenecks impacting delivery schedules.

-Ensure compliance with customer specifications, quality standards, testing requirements, and export documentation.

-Manage sampling, product approvals, engineering changes, and customer communication throughout the project lifecycle.

-Analyze customer requirements and work with internal teams to deliver competitive and innovative product solutions.

-Prepare regular business updates, order status reports, and review dashboards for management and customers.

-Drive continuous improvement initiatives in merchandising processes, customer service, and operational efficiency.

-Support business growth by identifying new opportunities within existing customer accounts.

Skills & Competencies

Excellent verbal and written communication skills.

Strong leadership, coordination, and stakeholder management abilities.

Sound understanding of export merchandising, manufacturing processes, and supply chain.

Strong commercial awareness with hands-on experience in product costing.

Excellent planning, prioritization, and project management skills.

Ability to manage multiple development and production projects simultaneously.

Strong analytical, problem-solving, and decision-making skills.

Self-driven, proactive, passionate, and customer-focused.

High proficiency in MS Excel, PowerPoint, ERP systems, and reporting tools.

Qualifications

Bachelor's degree in Engineering, Management, Commerce, or a related discipline.

Certification or qualification in Export Management or Supply Chain Management will be an added advantage.

Preferred Experience

6–7 years of experience in export merchandising within a cookware, kitchenware, homeware, consumer durables, or similar manufacturing industry.

Proven experience handling international customers across the USA, Europe, and other global markets.

Strong knowledge of product development, export documentation, production planning, quality systems, and order execution.

Experience working in a fast-paced manufacturing environment with cross-functional teams.

Key Attributes

Customer-Centric

Commercially Strong

Passionate and Result-Oriented

Excellent Planner and Organizer

Process-Driven

Strong Team Player

High Ownership and Accountability

Proactive and Solution-Oriented

Capable of working under pressure and meeting demanding timelinesRole & responsibilities

Preferred candidate profile