Merchandise Manager

Delivery Manager - Demand & Item Planning

Role Summary

Own end-to-end service delivery for demand planning and forecasting operations. Drive forecasting strategy, client satisfaction, operational excellence, and business outcomes through effective governance and stakeholder management.

Key Responsibilities

· Lead end-to-end delivery of demand planning and forecasting services across General Merchandise categories.

· Establish operational governance, forecast performance frameworks, and service delivery standards.

· Manage client and stakeholder relationships, ensuring alignment with business objectives and planning priorities.

· Define and monitor KPIs related to forecast accuracy, bias, timeliness, productivity, and service levels.

· Drive transformation initiatives including automation, advanced analytics, and process optimization.

· Oversee forecasting risks, compliance requirements, and issue resolution processes.

· Manage resource planning, financial performance, and operational capacity.

· Provide executive-level insights and recommendations to support strategic business decisions.

· Drive talent development, succession planning, and capability building within the forecasting organization.

Primary Competencies

· Forecasting & Supply Chain Strategy

· Service Delivery Management

· Client Relationship Management

· Operations Governance

· Business Transformation

Secondary Competencies

· Advanced Analytics

· Financial & Capacity Planning

· Risk & Compliance Management

· Executive Reporting

· Organizational Leadership

Suggested Hiring Titles

· SME: Demand Planning SME / Senior Demand Planning Analyst

· Team Leader: Team Leader - Demand Planning & Forecasting

· Delivery Manager: Delivery Manager - Demand Planning & Supply Chain Analytics