Merchandise Manager

Role & responsibilities

• Manage the complete merchandising cycle from order confirmation to final dispatch.
• Coordinate with buyers regarding orders, product specifications, samples, approvals, pricing, quantities and delivery schedules.
• Prepare and monitor Order Sheets, T&A Calendars, Production Plans and Delivery Schedules.
• Coordinate with Production, Quality, Stores, Purchase, Planning and Dispatch departments for smooth order execution.
• Ensure timely availability of yarn, accessories, packing materials and other raw materials as per order requirements.
• Monitor daily production progress against planned quantities and committed delivery dates.
• Follow up on raw material availability, production status and order completion.
• Coordinate for sample development, sample approvals, artwork, specifications and buyer requirements.
• Monitor order status and identify potential delays, shortages and production bottlenecks.
• Handle buyer queries, complaints and order-related issues and ensure timely resolution.
• Coordinate with the costing team for product costing, quotations and price negotiations.
• Ensure products are manufactured according to buyer specifications, approved samples and required quality standards.
• Maintain proper records of orders, buyer approvals, production status, delivery schedules and communications.
• Prepare daily, weekly and monthly merchandising reports for management.
• Track shipment and dispatch schedules to ensure on-time delivery.
• Maintain strong professional relationships with existing buyers and support the development of new buyer relationships.
• Coordinate with buyers regarding product development, new orders and changes in specifications.
• Lead, train and supervise the merchandising team and allocate responsibilities effectively.
• Monitor the performance of merchandisers and ensure timely completion of assigned tasks.
• Coordinate with management to resolve critical order, production and buyer-related issues.
• Ensure effective communication and coordination between buyers and internal departments.
• Monitor order profitability, wastage, production efficiency and delivery performance.
• Ensure compliance with company policies, merchandising procedures and buyer requirements.
• Drive continuous improvement in merchandising processes to improve productivity, efficiency, buyer satisfaction and on-time delivery.

Preferred candidate profile

• Strong knowledge of textile/garment/socks manufacturing merchandising.
• Excellent communication and negotiation skills.
• Strong coordination and follow-up abilities.
• Good knowledge of MS Excel and reporting.
• Ability to manage multiple orders and meet strict deadlines.
• Strong problem-solving and decision-making skills.
• Good understanding of production planning, costing, quality, and supply chain processes.