MEP Supervisor

Multi Skilled Technician (MEP) | Zolo | Coliving

Keep properties running. Close issues fast. Protect the living experience.

Company Name: ZoloStays

Designation: MEP

Location: Bangalore

Salary Range: up to 4 LPA (Subject to hike according to market standards)

Employment Type: Full-time

Experience Required: 2 - 5 years in real estate

Why this role exists

In coliving, resident experience is not defined only at the time of move-in. It is defined every single day through how reliably the property functions.

Residents live in the property full-time.

This means:

• Electricity cannot fail frequently
• Water issues cannot remain unresolved
• Plumbing breakdowns cannot wait for days
• Common areas cannot remain dysfunctional

At scale, coliving operations face continuous pressure because:

• Properties operate at high occupancy density
• Asset usage is constant
• Wear and tear increases rapidly
• Repair tickets are ongoing, not occasional

In this environment, even small maintenance delays immediately affect:

• Resident satisfaction
• Complaint volume
• Property experience
• Operational efficiency

Most operational failures today happen because:

• Tickets remain open beyond timelines
• Temporary fixes are used instead of permanent resolution
• Teams depend excessively on external vendors
• Preventive maintenance is inconsistent
• Material tracking is weak, leading to delays and wastage
• Repeat issues occur due to poor technical diagnosis

This role exists to ensure:

• All maintenance issues are resolved within defined timelines
• Critical systems remain functional consistently
• Preventive maintenance reduces breakdowns proactively
• Maximum issues are solved in-house through technical ownership
• Material usage and inventory are tracked with discipline

If this role is strong:

• Properties remain reliable and functional
• Complaints reduce significantly
• Downtime remains low
• Operations become faster and more efficient

If this role is weak:

• Breakdowns repeat frequently
• Escalations increase
• Vendor dependency rises
• Resident experience deteriorates

This role directly controls:

Property uptime + issue resolution speed + operational reliability

Your mandate is clear

• Close all tickets within defined TAT with complete resolution
• Maintain uptime of all critical systems
• Execute preventive maintenance consistently
• Reduce vendor dependency through strong technical ownership
• Maintain discipline in material usage and tracking

This is not a technician role. This is a property uptime ownership role.

About Coliving Operations

Coliving operations are built on:

• Continuous uptime
• Fast issue resolution
• Reliable infrastructure
• High-density asset usage

The experience works only when:

• Systems function reliably every day
• Residents feel issues are resolved quickly
• Properties remain functional and well-maintained
• Maintenance execution is disciplined

At scale, uptime becomes one of the biggest drivers of customer trust.

This role directly impacts:

Resident experience + operational efficiency + property reliability

What you will be responsible for

1. Ticket Closure & Response Discipline

• Close all assigned repair and maintenance tickets within defined TAT
• Prioritize critical issues related to:
• Power
• Water
• Safety
• Handle multiple tickets across properties efficiently
• Ensure issues are resolved completely, not temporarily
• Maintain both closure speed and quality

2. Preventive & Corrective Maintenance

• Execute preventive maintenance schedules without misses
• Conduct regular inspections of electrical, plumbing, and utility systems
• Handle breakdown maintenance effectively
• Maintain preventive and corrective maintenance checklists properly
• Reduce repeat failures through proactive maintenance

3. Technical Ownership & Problem Solving

• Resolve electrical issues:
• Wiring
• DBs
• Lighting systems
• Handle plumbing issues:
• Leakages
• Drainage
• Pumps
• Troubleshoot basic HVAC and appliance issues
• Diagnose problems accurately before escalation
• Solve maximum issues internally without vendor dependency

4. Material Control & Inventory Discipline

• Track material usage accurately
• Maintain visibility of in-house inventory and spare stock
• Prevent material wastage and misuse
• Coordinate with warehouse and procurement teams
• Ensure availability of required tools and spares

5. Property Systems & Asset Reliability

• Maintain uptime of all critical property systems
• Support DG checks and basic maintenance activities
• Handle minor carpentry and repair work where required
• Ensure common areas remain functional and safe
• Prevent unnecessary downtime across properties

6. Resident Interaction & Professional Conduct

• Interact politely and professionally with residents
• Handle complaints with urgency and clarity
• Ensure minimum disruption during repairs
• Maintain professional behavior while working on-site
• Build resident confidence through responsiveness and follow-through

What success looks like after 612 months

• High on-time ticket closure rate across properties
• Significant reduction in repeat maintenance issues
• Strong preventive maintenance discipline
• Reduced dependency on external vendors
• Accurate material tracking with minimal wastage
• Consistent uptime of critical systems across properties

Properties begin to feel: Reliable + Functional + Well-maintained

Operations become: Fast + Controlled + Efficient

Who this role is for

You will likely thrive here if:

• You take ownership until issues are fully resolved
• You enjoy hands-on technical problem solving
• You can manage multiple tasks under pressure
• You are disciplined with timelines and follow-through
• You stay calm and solution-focused during breakdowns
• You prefer execution and problem-solving over supervision

Experience we value

• 2 - 5 years in:
• MEP
• Facility maintenance
• Property maintenance roles
• Experience in residential or commercial maintenance environments
• Exposure to:
• Electrical systems
• Plumbing
• HVAC basics
• Experience handling ticket-based maintenance operations. Technical skill matters.

Ownership and follow-through matter even more.

The impact you will have

• Direct impact on resident satisfaction and trust
• Improve maintenance turnaround time and closure quality
• Reduce operational costs through stronger in-house resolution
• Ensure high uptime across properties
• Strengthen operational reliability at scale

Why join now

Zolo is scaling rapidly across cities. As the business scales: Reliability becomes the differentiator.

This role offers:

• Strong technical ownership on ground
• Exposure to multi-property operations
• Growth into senior MEP and cluster-level operations roles

APPLY NOW