Member Success Partner Apprentice

Job Summary

Earn. Learn. Grow. Make an Impact.

What if you could launch a career in healthcare technology, earn a competitive salary from day one, and build skills that can open doors to meaningful long-term career growth and increased earning potential

Our Apprentice Analyst Program is designed for individuals with aptitude, curiosity, and a desire to learn. Whether youre launching your career, exploring a new career path, or bringing experience from healthcare, customer service, operations, education, technology, military service, retail, hospitality, or another field entirely, this program provides the training, mentorship, and hands-on experience needed to develop valuable healthcare technology skills.

As an Apprentice Analyst, youll support healthcare organizations across the country while developing in-demand skills that help improve patient care and expand access to healthcare in rural and underserved communities.

Job Type

Apprenticeship

Responsibilities

What You'll Do

The Member Success Partner Apprentice joins the Member Success team to support OCHIN members through relationship-focused, proactive, and consultative service. This role provides administrative, coordination, meeting, documentation, reporting, and project support while developing the knowledge, judgment, and skills needed to grow into a full Member Success Partner role. The apprentice helps the team strengthen member relationships, improve follow-through, organize information, support action tracking, and contribute to a consistent, high-quality member experience.

Member Success Meeting and Engagement Support

• Support preparation, coordination, scheduling, and follow-up for member check-ins, internal planning meetings, executive business reviews, in-services, and ad hoc member discussions.
• Serve as meeting scribe by documenting key discussion points, decisions, action items, owners, due dates, risks, and follow-up needs.
• Track action item deadlines and help maintain visibility into commitments across member portfolios.
• Assist Member Success Partners with organizing materials for meetings, including agendas, prior notes, member context, reporting, and relevant operational updates.
• Help ensure follow-up communications are accurate, timely, professional, and aligned with the Member Success model.

Administrative, Documentation, and Coordination Support

• Maintain accurate documentation in Salesforce, shared team resources, meeting notes, contact lists, member records, and other approved repositories.
• Update Salesforce meeting outcomes, review entries for completeness, and support data quality practices.
• Assist with organizing and maintaining Member Success folders, templates, transition materials, and operational resources.
• Support updates to member contact information, key stakeholder lists, communication preferences, and relevant account details.
• Assist with scheduling Member Care Team meetings, cross-functional discussions, and follow-up sessions, including confirmations, rescheduling, and meeting logistics.

Reporting, Metrics, and Member Health Support

• Run, compile, and organize reports that support member conversations, portfolio review, action planning, and operational awareness.
• Assist with review of dashboards, success metrics, Own Your OCHIN resources, satisfaction trends, and member health indicators.
• Help identify documentation gaps, data inconsistencies, overdue follow-up items, and emerging risks for Member Success Partner review.
• Support preparation of member-facing and internal reporting summaries that help translate data into clear next steps.
• Track Voice of the Member themes, feedback, risks, opportunities, and follow-up needs to support timely escalation and continuous improvement.

Cross-Functional and Project Coordination

• Coordinate with internal teams to help clarify next steps, gather updates, route questions, and support timely follow-through on member-related work.
• Assist with project coordination, task tracking, meeting preparation, and status updates for initiatives that impact members.
• Support Member Success Partners during member transitions, onboarding activities, stabilization support, remediation efforts, and operational improvement work.
• Help maintain visibility into JIRA-related follow-up, action items, and member concerns while partnering with appropriate internal owners for resolution.
• Contribute to team process improvements by identifying opportunities to standardize documentation, templates, tracking tools, and communication practices.

Apprentice Development and Role Progression

• Participate in a structured development plan designed to build foundational knowledge of OCHIN, Member Success, member operations, Epic support models, internal tools, and consultative engagement practices.
• Shadow Member Success Partners, leaders, and cross-functional partners to understand member relationship management, executive communication, escalation support, and strategic planning.
• Develop proficiency in Salesforce, Microsoft Office tools, OneNote, Teams, Outlook, reporting resources, member documentation practices, and other relevant systems.
• Demonstrate increasing independence in meeting support, documentation, reporting, coordination, and internal communication responsibilities.
• Apply feedback from mentors, supervisors, and team members to strengthen judgment, communication, organization, and member-centered service skills.

What Were Looking For (Required)

• Minimum of 1-2 years of related work experience, preferably in coordination, administration, project support, customer service, healthcare operations, technology support, or a related environment.
• Strong organizational skills with the ability to manage details, deadlines, documentation, and follow-up across multiple priorities.
• Clear and professional written and verbal communication skills.
• Proficiency with Microsoft Office applications, including Word, Excel, Outlook, OneNote, and Teams.
• Ability to learn new systems, tools, workflows, and processes quickly.
• Commitment to providing excellent service, building trust, and supporting member-centered outcomes.

Preferred Qualifications

• Bachelor s degree in business, healthcare administration, public health, health informatics, communications, or a related field.
• Experience in healthcare, community health, Federally Qualified Health Centers, health information technology, Epic, customer success, account coordination, or project coordination.
• Experience using Salesforce, Tableau, JIRA, SharePoint, or similar customer relationship, reporting, ticketing, or collaboration tools.
• Interest in developing consultative skills, executive communication capabilities, and strategic relationship management experience.

Core Competencies

• Member-centered service: Demonstrates empathy, professionalism, responsiveness, and commitment to member success.

Disclaimer: This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.