Member Relations Manager

Company: 91 Springboard Business Hub Private Limited

Designation: Member Relations Manager

Position description: A Guest Relations Executive will be responsible for creating a welcoming and professional environment for members, visitors, and clients. Have to ensure a seamless customer experience by managing front-desk operations, addressing member needs, and coordinating with internal teams to enhance workplace satisfaction.

Primary Responsibilities:

• Front Desk & Customer Service: Greet and assist guests, members, and visitors professionally. Handle inquiries via phone, email, and in-person regarding memberships, facilities, and services. Maintain a friendly and engaging environment to enhance member satisfaction.
• Member Support & Engagement: Address and resolve member concerns and requests efficiently. Assist with onboarding new members and provide hub tours to prospective clients Build relationships with members to foster a strong community.
• Business & Growth: Actively seek seat expansion opportunities with the existing teams. Price escalation upon renewal of team contracts. Drive ancillary revenue such as meeting room, day passes etc.
• Facility & Operations Support: Ensure that meeting rooms, common areas, and workspaces are clean and well-maintained. Coordinate with housekeeping, IT, and maintenance teams to resolve facility-related issues. Monitor and restock office supplies, beverages, and amenities
• Events & Community Building: Assist in organizing and promoting networking events, workshops, and community activities. Encourage collaboration and engagement among members. Support marketing efforts for events and special initiatives.

Requirements:

• 2-3 years of relevant experience.
• Excellent communication and interpersonal skills.
• Customer service experience, preferably in hospitality or co-working spaces.
• Strong problem-solving abilities and a proactive approach.
• Ability to multitask and work in a fast-paced environment.
• Knowledge of office management tools (CRM, booking systems) is a plus.

Note -

We especially welcome candidates from Hospitality, Aviation, Customer Experience, Guest Relations, Front Office, and related service industries who are passionate about creating exceptional customer experiences.