Member Relation Executive

Job description:

About the Role

We are expanding our Member Relations team and seeking dynamic, driven individuals to join us. In this role, you will be responsible for timely follow-ups with members, maintaining excellent relationships, and helping the company achieve its service and recovery targets.

Key Responsibilities

• Connect with members via phone, email, and other channels to follow up on outstanding payments or account matters.
• Maintain accurate and updated records of interactions and account statuses.
• Negotiate and agree on repayment plans, ensuring professionalism and empathy.
• Escalate complex cases to the relevant departments for resolution.
• Achieve daily, weekly, and monthly targets as assigned.
• Ensure all interactions comply with company policies and legal guidelines.

Required Skills & Qualifications

• Languages: Fluent in English & Hindi; additional regional languages are a plus.
• Strong interpersonal and relationship-building skills.
• Highly motivated, proactive, and target-driven.
• Good reasoning and problem-solving abilities.
• Basic computer skills (MS Excel ,MS Office, email, CRM tools).
• Experience in collections, member services, or customer support preferred, but freshers with the right attitude are welcome.

What We Offer

• Competitive salary plus attractive performance-based incentives.
• Training and skill development programs.
• A dynamic, supportive, and growth-oriented workplace.
• Opportunities for career advancement within the organization.
• Job Types: Full-time, Permanent, Fresher