Mega Walk -IN Customer Support Tamil /Malayalam

Tech Mahindra · Hyderabad · onsite · Posted 56d ago

Not disclosedFresherfulltimeSourced from Foundit

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About this role

Description

We are looking for enthusiastic individuals to join our Mega Walk-In Customer Support team. This role is ideal for freshers or entry-level candidates who are fluent in Tamil or Malayalam and are eager to begin their career in customer service.

Responsibilities

Assist customers in Tamil or Malayalam language through various communication channels including phone, email, and chat.
Provide accurate information about products and services to customers.
Resolve customer queries and issues in a timely manner, ensuring high levels of customer satisfaction.
Document customer interactions and maintain records in the customer support system.
Collaborate with other teams to enhance customer experience and provide feedback on customer issues.

Skills and Qualifications

Fluency in Tamil or Malayalam (spoken and written) is essential.
Strong communication skills to engage with customers effectively.
Basic understanding of customer service principles and practices.
Ability to handle customer inquiries and complaints with patience and professionalism.
Familiarity with computer systems and basic software applications (e.g., MS Office, CRM software).
Problem-solving skills to address customer concerns efficiently.
Willingness to work in a fast-paced environment and adapt to changing situations.

Sourced from foundit

Skills

Customer ServiceTamil Fluencycrm softwareProblem SolvingTechnical SupportActive ListeningTeamworktime managementData EntryMalayalam fluency

About Tech Mahindra

Tech Mahindra

IT Services & Consulting

119.3k+

employees

1986

40 years old

Pune, Maharashtra

India

About

We are digital changemakers – here to disrupt old ideas, blaze new trails, and help enterprises transform and scale at unparalleled speed. We are Tech Mahindra!

Industries

IT Services & ConsultingBPO/KPOConsultingAnalytics & KPOEngineering & Construction

Employee ratings

43,279 reviews

3.4/ 5

Culture

3.2

Career growth

2.7

Work-life

3.4

Employees rate it well for

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Responsibilities

Assist customers in Tamil or Malayalam language through various communication channels including phone, email, and chat.

Provide accurate information about products and services to customers.

Resolve customer queries and issues in a timely manner, ensuring high levels of customer satisfaction.

Document customer interactions and maintain records in the customer support system.

Collaborate with other teams to enhance customer experience and provide feedback on customer issues.

Skills and Qualifications

Fluency in Tamil or Malayalam (spoken and written) is essential.

Strong communication skills to engage with customers effectively.

Basic understanding of customer service principles and practices.

Ability to handle customer inquiries and complaints with patience and professionalism.

Familiarity with computer systems and basic software applications (e.g., MS Office, CRM software).

Problem-solving skills to address customer concerns efficiently.

Willingness to work in a fast-paced environment and adapt to changing situations.