Mega Opening For International Voice Process!!! | Hyderabad

International Voice Process | Customer Support Executive

Join Sutherland and Build a Rewarding Career in Customer Support!

Are you passionate about helping customers and possess excellent communication skills? We are looking for enthusiastic and customer-focused individuals to join our International Voice Process Team.

Whether you're a fresher eager to kickstart your career or an experienced professional seeking growth opportunities, we'd love to hear from you!

Job Responsibilities

• Handle customer inquiries, complaints, and return-related concerns through inbound/outbound calls.
• Understand customer requirements and provide prompt, accurate, and effective solutions.
• Deliver exceptional customer service while maintaining a high level of professionalism.
• Ensure customer satisfaction by resolving concerns in a timely manner.
• Follow quality standards, compliance guidelines, and process requirements.
• Accurately document customer interactions and updates in the system.

Eligibility Criteria

Educational Qualification

• Any Graduate and Undergraduate

Experience

• Freshers are welcome to apply.
• Candidates with 6 months to 2 years of experience in Customer Support, Voice Process, BPO, or Call Center will have an added advantage.

Required Skills

• Excellent verbal and written English communication skills.
• Strong customer service and problem-solving abilities.
• Good interpersonal and listening skills.
• Basic computer proficiency.
• Typing speed of 35 WPM with 90% accuracy.

Work Location & Shifts

• Work Mode: Work from Office
• Location: Manikonda, Hyderabad
• Shift Type: Rotational Shifts (5 Days working)
• Weekly Offs: Rotational Week Offs
• Candidates should be comfortable working in night shifts.

Preferred Candidate Profile

• Strong customer-centric approach.
• Ability to work in a fast-paced environment.
• Willingness to learn and grow within the organization.
• Candidates residing within 15 KM of the office location will be preferred.

Who Can Apply?

• Fresh graduates looking to begin their corporate career.
• Experienced professionals seeking opportunities in an International Voice Process.
• Candidates with excellent communication, customer service, and problem-solving skills.

Contact if required - HR Muskan Rai,

Email - [email removed]

Phone no - [phone removed]

Important Notice

Sutherland never requests any payment, fee, or favor in exchange for employment opportunities. Please be cautious of fraudulent job offers and report any suspicious activity to [email removed].