Mega Hiring | International Chat Support | Jaipur- Mansarovar!!

Teleperformance (TP) is a French multinational leader in digitally integrated business services, specializing in customer experience management and business process outsourcing across more than 100 countries.

Role & responsibilities:

• Handle customer queries over chat.
• Resolve customer queries related to products, services, and account issues.
• Provide accurate information while ensuring excellent customer service.
• Identify customer concerns and offer appropriate solutions within the defined TAT.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Escalate unresolved issues to the concerned team whenever required.
• Meet quality, productivity, and customer satisfaction (CSAT) targets.
• Follow company policies, compliance guidelines, and data security standards.

Eligibility:

• Undergraduate (with 6 months of experience) or Graduate.
• Freshers and experienced candidates are welcome.
• Excellent verbal communication skills in English.
• Strong problem-solving and customer-handling skills.

Shift:

• Rotational shifts.
• 5-days working with rotational week-offs.

Benefits:

• Cab facility within a 25 km radius.
• Guesthouse accommodation for up to 10 nights for eligible outstation candidates.

Interested candidates, kindly share your updated resume to HR

Divya - [phone removed]