Medical Social Worker

Company Name: The Umrao Institute of Medical Science & Research

Work Location: Mira Road, Mumbai (Close to Railway Station)

Working Days: 6 Days a Week

Position: Medical Social Worker.

Key Responsibilities

• Assess patients who approach the Trust for financial or medical assistance.
• Understand each case individually and process applications in accordance with Trust policies and procedures.
• Complete all required formalities, including verification and documentation of patient records.
• Maintain physical records, case files, and supporting documents in a systematic and organized manner.
• Scan documents and maintain accurate and updated electronic records.
• Coordinate with internal departments, medical teams, and other stakeholders for timely case processing.
• Handle Trust administration activities, including documentation, coordination, record management, and day-to-day administrative requirements.
• Develop a clear understanding of Medical Trust operations, procedures, policies, and compliance requirements.
• Possess basic knowledge of legal and regulatory requirements applicable to Trust operations, patient assistance, documentation, and related processes.
• Ensure proper documentation and compliance with applicable Trust policies and legal requirements.
• Maintain confidentiality of patient information and sensitive documents.
• Handle other miscellaneous administrative and office-related tasks as assigned by management.

Required Qualifications & Experience

• 10+ years of relevant experience in Medical Social Work, Trust administration, healthcare administration, or a related field.
• Degree or Diploma in Medical Social Work / Social Work.
• Prior experience in Medical Trust / Charitable Trust administration will be preferred.
• Good knowledge of Trust operations, documentation, compliance, and administrative procedures.
• Basic knowledge of legal and statutory requirements related to Trust/NGO operations and patient assistance processes.
• Proficient in Microsoft Office applications, especially MS Word and Excel.
• Strong documentation, coordination, communication, and interpersonal skills.
• Ability to handle sensitive patient cases with empathy, confidentiality, and professionalism.