Medical Counsellor

Job Title: Medical Counsellor

Company: QHT Asthetics (OPC) Pvt. ltd., Sector 46, Gurugram, Haryana.
Industry: Hair Transplant & Aesthetic Healthcare
Location: Gurugram

About QHT Clinic

QHT Clinic is a leading Hair Transplant Clinic committed to providing world-class treatment with exceptional patient care. We are looking for a passionate and result-oriented Medical Counsellor who can guide prospective patients, build trust, and convert consultations into successful treatment bookings.

Key Responsibilities

• Counsel patients regarding hair loss concerns and available hair transplant treatments.
• Understand patients medical history, expectations, and concerns to recommend suitable treatment plans.
• Handle walk-in, telephonic, and online consultation leads professionally.
• Build strong rapport with patients and maintain long-term relationships.
• Convert inquiries and consultations into confirmed treatment bookings by effectively addressing objections and concerns.
• Coordinate with doctors and clinical teams to ensure a seamless patient experience.
• Maintain accurate records of patient interactions in CRM.
• Follow up with prospective patients to improve conversion rates.
• Achieve monthly revenue and conversion targets.
• Ensure high standards of patient satisfaction throughout the counselling journey.

Required Skills & Qualifications

• 2-5 years of experience in Medical Counselling, Healthcare Sales, Patient Counselling, or Aesthetic/Healthcare Consulting.
• Proven track record of achieving high conversion ratios.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to build trust and handle patient objections confidently.
• Strong sales aptitude with a consultative approach.
• Target-oriented with a positive attitude and strong problem-solving skills.

Preferred Experience

Candidates with prior experience in any of the following industries will be preferred:
Not mandatory.

• Cosmetic & Aesthetic Clinics
• Dermatology Clinics
• IVF/Fertility Centres
• Dental Clinics
• Plastic Surgery Clinics
• Healthcare or Wellness Industry

Key Performance Indicators (KPIs)

• Consultation-to-treatment conversion ratio
• Monthly revenue achievement
• Patient satisfaction score
• Follow-up effectiveness
• Lead response time
• Appointment-to-procedure conversion

What We Offer

• Career growth opportunities in a rapidly expanding healthcare organization.
• Professional and supportive work environment.
• Continuous learning and training opportunities.

Work Location: In person, Gurugram, Haryana, India