Medical Coordinator (BDS/BPT/BAMS/BHMS)

Job Title: Executive - Medical Coordinator

Location: Sector - 14, Gurugram

Experience: 1-3 Years

Working Days: 6 Shift & Week-off: Rotational

Qualifications: BDS, BAMS, BHMS, BPT, MPT

Position Overview:

At HexaHealth, we are hiring an Executive – Medical Coordinator to manage patient interactions as part of our partnership with Narayana Health. This is a call-center based role involving both inbound and outbound calls, where you will guide patients through their surgical journey.

The role covers two segments:

● High-End Surgeries: Cases like cardiac (bypass), cancer, etc.

● Post-Op / OPD Conversions: Follow-ups and converting consultations into surgeries.

Key Responsibilities:

● Patient Coordination: Act as the primary point of contact, guiding patients through their treatment journey with clear and empathetic communication.

● Consultation Management: Schedule and coordinate appointments, diagnostics, and hospital visits with doctors and facilities under Narayana Health.

● Medical Case Handling: Understand patient requirements and align them with the appropriate department, doctor, or treatment plan.

● Pre & Post-Surgery Support: Assist with pre-surgery preparations and ensure timely post-operative follow-ups and care coordination.

● Inbound & Outbound Calls: Manage patient interactions for follow-ups, updates, and overall case coordination.

● CRM & Coordination: Maintain accurate patient records and collaborate with hospital teams and internal stakeholders for seamless case management.

Skills we seek:

● Communication & Patient Handling: Strong verbal skills with a patient-first, empathetic approach.

● Coordination & Multitasking: Ability to manage multiple cases, schedules, and follow-ups efficiently in a fast-paced environment.

● Basic Medical & Tech Understanding: Familiarity with medical terminology along with comfort using CRM tools and systems.

About Hexa Health: At HexaHealth, we are building a platform that will help users choose the right hospital/surgeon for their surgical procedure. We are working towards building India's largest hospital network, and we will ensure a hassle-free experience for the patient at the hospital.