Medical Billing Specialist

ABOUT TAVA HEALTH

At Tava Health, we believe mental health care should be as accessible and stigma-free as a checkup. We're reimagining the entire experience: from how people find a therapist to how providers deliver care, so more individuals can get the support they need, when they need it.

We’re a fast-growing team on a bold mission: to make high-quality mental health care available to everyone. If you’re passionate about using technology to solve meaningful problems and create lasting change, we’d love to meet you.

ABOUT THE ROLE

Tava Health is seeking an experienced and detail-oriented Medical Biller to support our Revenue Cycle Management team. This role focuses on accurate claim creation, timely submissions, payer follow-up, denial resolution, and ensuring an exceptional financial experience for both patients and providers. The ideal candidate thrives in a fast-paced environment, understands behavioral health and EAP billing, and is dedicated to supporting accessible, high-quality mental health care.

This role reports to the Revenue Cycle Manager.

RESPONSIBILITIES

• Prepare, review, and submit clean medical claims to commercial payers.

• Verify claim accuracy, including coding, modifiers, eligibility, EAP authorizations, and provider details

• Monitor claim rejections and take timely corrective actions

• Manage denial resolution: research root cause, correct and resubmit, or prepare appeals

• Conduct proactive follow-up on outstanding A/R and aging claims

• Support patient billing activities and inquiries when needed

• Document all billing activities clearly and accurately in internal systems

• Ensure compliance with HIPAA, payer regulations, and state/federal billing guidelines

• Collaborate with credentialing, eligibility/benefits, clinical operations, and internal RCM teammates

• Identify trends and recommend process improvements to reduce denials and rework

REQUIREMENTS

• 2+ years of professional medical billing experience

• Strong understanding of CPT, ICD-10, and payer billing requirements

• Experience working with EAP (Employee Assistance Program) claims and workflows

• Experience submitting claims through clearinghouses and practice management systems

• Demonstrated success in A/R follow-up and denial management

• Excellent attention to detail, organization, and ability to prioritize workload

• Strong written and verbal communication skills

• Self-motivated, dependable, and aligned with a mission-driven organization

PREFERRED

• Behavioral health billing experience

• Telehealth and/or multi-state payer experience

• Experience with Candid Health is a strong plus

• Experience in a startup or fast-growing healthcare organization

WHY YOU’LL LOVE WORKING AT TAVA

• Competitive salary and stock options (so you share in the company’s success).

• Fully-covered medical and dental premiums for you and your family, plus voluntary insurance options.

• Free, generous Tava mental health benefit — of course!

• Monthly HSA contributions for qualifying enrolled employees.

• Generous PTO and paid holidays.

• Paid parental leave.

• 401(k) retirement plan.

• Weekly company-paid lunch via DoorDash and a personal DashPass subscription.

• Opportunity to make a meaningful impact at a high-growth, mission-driven company.

---

*For tax purposes, priority will be given to candidates living in states where we already have employees. These states are Alabama, Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Indiana, Maine, Maryland, Massachusetts, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Tennessee, Texas, Utah, and Washington.

Tava is unable to sponsor employment visas (such as the H-1B). Candidates must have authorization to work in the U.S. without company sponsorship now or in the future.

All hiring activities at Tava Health are handled by company representatives using @tavahealth.com http://tavahealth.com or @us.tavahealth.com http://us.tavahealth.com email addresses.

Please beware of unauthorized recruiting communications requesting personal information. We never hire anyone without first completing a real-time, face-to-face interview (conducted by video or in-person), nor do we use encrypted instant messaging services like Signal. If you have questions regarding the authenticity of any outreach, please do not hesitate to use the chat feature on our website or contact us at careers@tavahealth.com

Tava Health does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.