Media Operations Technician

About Crunchyroll

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.

Join our team, and help us shape the future of anime!

About the role

As a Media Operations Technician, you will own and execute critical media processing workflows across ingest, preparation, quality control, and distribution pipelines. You will manage video assets, transcoding, and ensure compliance with all copyright laws and licensing agreements. You will also handle technical troubleshooting, organize materials, and conduct quality control checks for both internal and external content distribution. You will be the key operator within the media supply chain, ensuring you process assets accurately and efficiently while meeting platform and partner delivery standards.

In the role of Media Operations Technician, you will report to the Manager, Media Operations.

We are considering applicants for the location of Hyderabad, India.

Core Areas of Responsibility

Oversee end-to-end media preparation workflows, staging assets in on-premises storage, Aspera on Cloud, and GCP archive, followed by asset ingest in the order management system.

Perform media preparation and transcoding of assets, which includes the removal of bars and tones, commercial breaks, production slates, and more.

Evaluate audio and video assets and complete necessary production tasks.

Download and organize materials received from licensors.

Review the content and mark timecode points for the skip credits feature.

Conduct quality control checks of content intended for the internal site and external partners' use.

Ensure assets meet internal quality standards and external partner specifications, proactively identifying and resolving issues that may affect delivery timelines or viewer experience.

Troubleshoot complex media processing issues across ingest, encoding, transcoding, and playback systems, identifying root causes and implementing solutions.

Identify workflow inefficiencies and recommend improvements to media processing, QC, and asset handling procedures to increase operational efficiency and scalability

Collaborate with teams across Content Operations, Localization, Product, and Distribution to support timely, accurate content delivery.

Be the escalation point for media-related issues impacting launches or partner deliveries, ensuring resolution and clear communication with stakeholders.

About You

We get excited about candidates like you, because...

5+ years of experience in video, encompassing knowledge of related concepts such as timecode, frame rate, AV codecs, editing, timed text formats, and understanding of multiple video file formats and compression techniques.

Knowledge of industry-standard video editing software such as Adobe Premiere Pro, Final Cut Pro, or Avid Media Composer.

Proficient in asset management, storage, and systems, including familiarity with cloud-based storage solutions and file transfer protocols (e.g., AWS S3, GCP, FTP, or Aspera).

Experience with media asset management (MAM) systems and digital archiving practices.

Knowledge of copyright laws and licensing agreements related to digital content distribution.

Experience troubleshooting technical issues related to video encoding, transcoding, and playback.

Familiarity with content protection measures.

Experience in independently managing multiple workflows and priorities.

Experience working with technical and non-technical stakeholders to explain issues, risks, and resolutions.

Experience in identifying opportunities for process improvement and contributing to operational best practices within the team.

About the Team

Crunchyroll's Media Operations team is the operational engine behind getting content ready for fans. We ensure that it processes every asset accurately and delivers it to the right standard from ingest and media preparation to quality control, troubleshooting, and distribution support. Partnering with Content Operations, Localization, Product, and Distribution, Media Operations helps power reliable, scalable content delivery across platforms.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

Receive a great compensation package including salary plus performance bonus earning potential, paid annually.

Flexible time off policies allowing you to take the time you need to be your whole self.

Generous medical, dental, vision, STD, LTD, and life insurance

Health Saving Account HSA program

Health care and dependent care FSA

401(k) plan, with employer match

Employer paid commuter benefit

Support program for new parents

Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid About our Values

We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value

Courage. We believe that when we overcome fear, we enable our best selves.

Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.

Kaizen. We have a growth mindset committed to constant forward progress.

Service. We serve our community with humility, enabling joy and belonging for others.

Our commitment to diversity and inclusion

Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

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