HYDERABAD · FULLTIME
Medallia-Consultant Technical Transformation
Deloitte
Hyderabad · hybrid · Posted 13d ago
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Section · 01
About this role
Role & responsibilities
Prefer Qualifications
Must Have Skills/Project Experience/Certifications:
* 4-7 years of hands-on experience with the Medallia Experience Cloud platform.
* Experience leading end-to-end implementation and deployment of Medallia CX/VoC programs.
* Expertise in configuring Org Hierarchy, User Files, role-based access, and platform administration.
* Experience designing and managing Auto Importer, data feeds, file-based imports, scheduled integrations, and APIs.
* Experience designing dashboards, reports, alerts, workflows, and user permissions aligned to business requirements.
* Experience with Medallia Text Analytics, Speech Analytics, AI capabilities, and advanced reporting.
* Experience with Salesforce, APIs, and enterprise integration patterns.
* Strong understanding of Customer Experience (CX), Voice of Customer (VoC), and enterprise feedback management.
* Experience gathering business requirements, translating them into scalable Medallia solutions, and managing client stakeholders.
* Working knowledge of HTML, CSS, JavaScript, data integration, and CRM platforms.
* Strong analytical, problem-solving, and communication skills with the ability to lead solution discussions and mentor junior team members.
Certification:
• Medallia Product Certification
Good to Have Skills/Project Experience/Certifications:
* Deliver Outcomes - Demonstrate a bias for speed and execution with sense of urgency.
* Operate as a Team Player - Work together to drive solutions with cross functional teams.
* Build Strong Partnerships - Demonstrate integrity and build trust with others.
* Strive for Excellence - Motivate self and others to achieve high standards and continuously improve.
* Effective communications skills: oral, written and listening.
* Comfortable with agile, dynamic, fast paced work environment.
* Ability to learn new tools / technologies.
Education:
• BE/B.Tech/M.C.A./M.Sc (CS) degree or equivalent from accredited university red candidate profile
Perks and benefits
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Section · 02
Skills
Section · Company
About Deloitte
Deloitte
Management Consulting
120k+
employees
1845
181 years old
Hyderabad, India
US
About
At Deloitte, we help provide high-quality audit & assurance services, consulting, tax, and advisory services to some of the world’s most admired brands. Alongside this work, our Enabling Areas and Global teams support Deloitte’s businesses, helping create impact for clients, communities, and our people. Our professionals help provide measurable and lasting results that could help reinforce public trust in capital markets, enable clients to transform and thrive, and lead the way toward a stronger economy, a more equitable society and a sustainable world. Building on its 180-plus year history, Deloitte spans more than 150 countries and territories.
Deloitte US‑India Offices (USI) is a region within the Deloitte US organization, with offices across seven cities in India: Hyderabad, Mumbai, Gurugram, Bengaluru, Kolkata, Pune, and Chennai.
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