Medallia Business Analyst

JOB DECRIPTION :

• Site intercepts
• Multivariate (Conjoint/MaxDiff)
• Fuel Cycle integration
• Typing tool

These are specific options within the Medallia platform that we are particularly interested in

• BA skilled and knowledgeable on Medallia screens.
• Should be able to build surveys
• Should be able create comparable Medallia surveys similar to existing Qualtrics screens / customizations

Key Responsibilities

Having hands on experience building complex surveys in Medallia - including but not limited to the below.

• Advanced Research Design: Program and deploy complex methodologies including Conjoint analysis, MaxDiff experiments, and Segmentation Typing Tools within the survey architecture.
• Digital Intercept Deployment: Configure and manage Site Intercepts (digital feedback tags/pop-ups) across web and mobile properties to target specific user behaviors.
• Ecosystem Integration: Manage data flows and synchronizations specifically for Fuel Cycle integrations, connecting community insight data with Medallia workflows.
• Logic & Survey Setup: Implement advanced skip logic, branching, piping, and randomization.
• Quality Assurance: Run end-to-end testing, validate test links, and ensure data output matches intended analysis models before live deployment.

Required Technical Knowledge & Qualifications

• Experience: 3+ years of hands-on experience configuring and administering the Medallia Experience Cloud platform.
• Mandatory Technical Expertise:
• Proficient in configuring and managing web/mobile Site Intercepts.
• Hands-on experience building Multivariate surveys (Conjoint and MaxDiff models).
• Direct experience implementing and managing Fuel Cycle integration workflows.
• Proven ability to embed and execute brand Typing Tools within survey flows for real-time customer segmentation.

• Certifications: Medallia Administrator or related Product Certifications are not mandatory.