Mechanical installation After sales Field Service Support For Pune

We are hiring Service Support after Installation for Pune location.

FIELD VISIT(MALE CANDIDATES ONLY)

Looking for candidates from lifts, machine installation, generators installation, batteries Industry.

Role & responsibilities

• Timely execution of service calls
• Timely response & Updating and project status to HO, Customers
• Customer complaint resolution with Closure with RCA.
• KSP (Knowledge sharing Programme)- Conducting Installation / Trouble Shooting / Spares Selection training to SHPL / SP/ CP / Authorized Installation contractors.
• Regional After Sales Business as per KRA
• Closure of Warranty and Non-Warranty Tickets with in OTD
• Conducting the Performance Audit / Campaign for the supplied products
• Conversion of Spares / AMC Leads into order conversion.
• Achieve the Targeted after Sales Business inline to the organization goals.
• Minimize the QAR, Cost of Poor quality (FOC Supply)
• Conduct Product awareness seminars

Evaluation on process audit for the existing SP (Service partners) / AIC (Authorised Installation Contractor).

Preferred candidate profile

Core Skills:

• Excellent Communication skill
• Spares and AMC management
• Site Handling Skills
• RCA (Root cause analysis) & FMEA (failure modes and effects analysis) skills
• Customer Handling Management
• Techno Commercial & negotiation
• KRAs – Result Oriented

Soft Skills:

CRM / SAP / Microsoft