Measurement & Report Associate Manager

Skill required: Business Reporting & Governance - Reporting Analytics


Designation: Measurement & Report Associate Manager


Qualifications:Any Graduation


Years of Experience:10 to 14 years

Intelligent Operations centers.


What would you do "Job Summary:

The Business Reporting and Governance Associate Manager needs to deploy and deliver on a portfolio of deliverables like Client & Leadership Governance, Performance Reporting, Incident Management, Survey Management and Change Management.

This role requires excellent project management, client facing skills and experience along with strong business acumen and ability to solve business problems

Ability to multi-task across several projects in a dynamic environment and deliver with high diligence

The role is a combination of individual contributor and supervisory tasks. Experience is managing team of 15 or more people is a must

Client relationship management experience also required


What are we looking for Desired skills/qualifications:

15+ years of experience overall with minimum 7-10 years in Business Intelligence, Reporting and client facing roles

Masters/bachelors degree in engineering/Information Technology or Computer Science preferred

Project Management Experience and certifications

Excellent communication and expectation management skills

Exposure in managing SQL, VBA or visualization projects"Additional Requirements:

High degree of ownership

Flexibility to travel

Flexible hours to accommodate global meeting times


Roles and Responsibilities: Key Responsibilities:

Work with Account and Service Delivery leadership to ensure timely delivery of complete portfolio of Business Reporting and Governance Services

Ensure services are constantly aligned to the contractual requirements

Consulting role to clients and senior leadership as an expert on Governance, Performance Reporting, Incident Management, Survey Management and Change Management

Ensure all projects within span are operating within the budget

Drives various team initiatives and priorities like analytics, automation, visualization and innovation

Guide team members within span to excel in their deliverables and drive performance

Understand business problems and drive solutions to resolve business/operational challenges. Develop strategies for effective data analysis and reporting

Select, configure and implement analytics solutions

Liaise with internal process owners for Governance, Change Management, Satisfaction Surveys, Incident Management and Performance Reporting

Build systems to transform raw data into actionable business insights, with the right visualization tools (Tableau, Power BI etc.)

Knowledge of MS Office and SQL(preferred); familiarity with business intelligence tools

Attention to detail and Problem-Solving Aptitude

Review and analyze satisfaction surveys; summarize findings; work with contract service delivery team leads to determine remedial actions


Qualification Any Graduation