Measurement & Report Analyst

Skill required: Talent & HR - Employee Data Process Design


Designation: Measurement & Report Analyst


Qualifications:BE/Master of Business Administration


Years of Experience:3 to 5 years

Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.


What would you do The HR Portal Content Management Analyst is responsible for managing, maintaining, and optimizing HR portal content to ensure accuracy, relevance, and accessibility for employees and managers. The role involves content creation, editing, publishing, and governance across HR knowledge bases and self-service portals. The analyst ensures alignment with HR policies, supports knowledge management initiatives, and enhances user experience by delivering clear, compliant, and user-friendly content.


What are we looking for "

3+ years years of experience in content management, HR operations support, or knowledge management roles

Experience in HR shared services or portal management preferred"

Graduate in any discipline

"Must be open to Australian shift timings:(9 am to 5 pm) Australian time"

Understanding of HR processes and shared services operations

Experience with content management systems (CMS) and HR portals

Familiarity with tools such as SharePoint, ServiceNow Knowledge, or similar platforms

Strong written communication and content structuring skills

Attention to detail and content quality assurance mindset

Basic understanding of knowledge management frameworks

Ability to manage multiple content updates and deadlines

Understanding of Australian employment guidelines (Fair Work standards, leave policies, employee communication compliance)

Awareness of data privacy regulations applicable in Australia


Roles and Responsibilities:

Create, edit, and publish HR content on portals, intranet, and knowledge management systems

Ensure all content is accurate, up-to-date, and aligned with HR policies and procedures

Perform periodic content audits and maintain version control

Collaborate with HR, legal, and compliance teams to validate content

Manage knowledge articles, FAQs, and user guides for HR processes

Ensure consistency in tone, formatting, and branding across content

Support localization of content for Australia-specific policies and practices

Monitor portal usage analytics and recommend content improvements

Maintain compliance with data privacy and information security standards

Contribute to knowledge management and continuous improvement initiatives


Qualification BE,Master of Business Administration