Skill required: Capital Markets Services - Service Quality Management
Designation: Measurement & Report Analyst
Qualifications:BCom
Years of Experience:3 to 5 years
What would you do
Deliver accurate, timely, and insightful performance reporting for internal leadership and client stakeholders.
Support effective governance by coordinating review forums, consolidating operational insights, and highlighting performance trends, risks, and opportunities for improvement across ATOM.
What are we looking for
University degree or equivalent qualification.
Relevant experience in capital markets and the investment banking domain.
Strong understanding of SLA, KPI and KRI governance, measurement and reporting.
Experience working in management reporting, governance or analytics-oriented teams.
Good working knowledge of Microsoft Office applications, particularly Excel and PowerPoint.
Demonstrated ability to learn quickly and apply prior experience effectively in a dynamic work environment.
Strong verbal and written communication skills in English.
Adaptable, proactive and willing to take ownership of new or changing requirements.
High level of accuracy, discipline and professional work ethic.
Ability to manage competing priorities, work under pressure and consistently meet deadlines.
Flexibility to support non-standard working hours and business requirements during Indian holidays, where necessary.
Willingness to take on ad hoc responsibilities and contribute as a collaborative team player.
BEHAVIOURAL COMPETENCY REQUIRED:
Results-oriented with a strong sense of ownership and accountability.
Strong attention to detail and commitment to data accuracy.
Analytical mindset with sound reasoning and problem-solving capability.
Client-focused approach with the ability to manage stakeholder expectations professionally.
Continuous improvement mindset with the ability to identify and support innovation opportunities.
FUNCTIONAL RELATIONSHIPS:
INTERNAL: Operations teams, delivery leads, process owners and internal management.
EXTERNAL: Client stakeholders.
BACKUP:
Cross-training and backup coverage should be maintained to ensure continuity of reporting and governance deliverables during planned or unplanned absences.
Roles and Responsibilities:
Lead internal and client reporting across daily, weekly and monthly governance cycles.
Drive timely, accurate and validated operational data submissions.
Prepare governance packs and client review materials with clear, decision-focused insights.
Ensure reporting outputs are consistent, reliable and audit-ready.
Act as a central coordination point across stakeholders, operations teams and management.
Strengthen stakeholder engagement to support transparent governance and issue resolution.
Monitor and report KPI, KRI and SLA performance at agreed intervals.
Identify trends, risks and improvement opportunities through performance analysis.
Drive automation and process improvement initiatives to enhance reporting efficiency, accuracy and scalability.
Maintain robust KPI/SLA definitions and calculation standards.
Provide responsive support for ad hoc governance and reporting requests.
Qualification BComSourced from naukri
