MBA logisitcs - fresher

Roles and Responsibilities

• Manage customer interactions through phone calls, emails, and chats to resolve their queries and concerns.
• Provide accurate information about products/services to customers in a timely manner.
• Meet daily targets set by the company for sales performance metrics such as call volume, conversion rates, etc.
• Collaborate with team members to achieve common goals and objectives.
• Maintain records of all interactions with customers using CRM software.

Desired Candidate Profile

• 0-3 years of experience in BPO industry or related field (freshers welcome).
• Bachelor's degree in any discipline (preferably B.Tech Computers).
• Excellent communication skills with strong interpersonal abilities.
• Proficiency in English language is essential.