Master Data Management Executive

Overview

The Processor HRM is a resource with required level of expertise, responsible to handle employee data updation (Hire, Job Data Changes / Personal Data Changes / Termination etc) per standard operating procedures and 100% accuracy. The resource is responsible for workflow management for resolving employee/ customer issues. He/ she works with the respective managers to identify process improvements by identifying issues, process delays, and quality problems and display ownership in executing corresponding solutions

Formal Education & Certification

• Bachelor’s degree in any discipline
• SAP knowledge
• Advance computer knowledge required (MS- Office Applications)
• Proven ability to adapt to new tools by applying logical approach
• Working Experience of 1.5 – 5 years in Employee Data Management Process.
• Typing speed of 30 wpm with 100% accuracy

Desired Education & Certification (Either one or multiple)

• Any certifications pertaining to employee record management

Knowledge & Experience

• Excellent understanding of core process step and impact thereof
• Excellent process knowledge of Employee Data Management.
• Ability to properly research, identify, and document a system defect
• Good understanding of various Systems/ applications being used to process
• Ability to understand :-
• the client administrative environment
• the various Systems being used to process a participant issue
• Workflow Management
• Basic understanding of MIS
• Good understanding of Service level agreements.

Behavioral Attributes

• Good analytical, problem-solving and decision making skills.
• Good interpersonal, verbal and written communication skills.
• Logical and efficient, with keen attention to detail.
• Strong customer service orientation.
• Ability to work in a team-oriented, collaborative environment.
• Effective Troubleshooting skills.
• Learning agility – Aptitude to venture in to unknown territories.
• Good researching skills
• Highly self -motivated, directed and should be high on initiative.
• Ability to effectively prioritize and execute tasks.

Core Role Responsibilities

• Manage company Structure, New Hire/Rehire, Separations, F&F Settlement, Payroll updates, etc.
• Review and Approve Personal Information Changes. Contact management if any new hire is submitted with incorrect information or if anything is missing.
• Supports answering helpdesk calls by making appropriate research as per standard procedure..
• Updates information in the WFM scheduling system, performs analysis to determine impact to available resources for the day.
• Runs Daily Pending PA report that is provided to the HR Ops Team.
• Complete Mass uploads for data changes: Terms, Seniority Dates, and Minimum Wage.
• Performs Workforce Management reporting, analysis, recommendations, and administrative tasks related to staffing and scheduling functions.
• Conducts weekly audits of EE Data between all systems. Partners w/ IT on data discrepancies.

Work Conditions

• Occasional extended work hours to meet deadlines.
• Ability to work 24*7 shift timings.
• Ability to deliver effective training sessions.