Marketplace Support & Capability Development Specialist

Job Summary

As a Lead Specialist Marketplace operation, you will support Target's curated marketplace: Target Plus to grow across various functions. This role combines data-driven decision-making, operational support, and process improvement, with a focus on maximizing GMV and ensuring smooth operations for both internal and external stakeholders. You will also identify areas for policy improvement, streamline workflows, and train team members, making a significant impact in a dynamic, agile environment.

Responsibilities

• Resolve return disputes cases by determining a payout amount based on comprehensive guardrails in an accurate and timely manner.
• Respond to and resolve partner questions and issues related to disputes through incident recognition, research and isolation, resolution, escalation and follow up.
• Identify scope for partner facing policy improvements and identify areas for product enhancement.
• Identify gaps in return dispute guardrails and suggest internal process and partner facing policy improvements.
• Analyze trends in the return disputes and support goaling work.
• Analyze and track dispute case inflow and consequent work output. Provide recommendations on process improvements to always meet SLA.
• Onboard new hires on the Team and train them resolving disputes from end to end.
• Provide regular business and operations updates as well as updates on workload and tasks at hand to the Analyst.
• Support regular business share outs in relevant forums and team meetings.
• Lead process documentation for smooth knowledge transfer for new hires.
• Work directly with Target Return Centers to streamline the guest return process.
• Understanding fraud patterns and collaborating with the HOA/RAS team to create guidelines on abuse prevention.
• Supporting analysis on HOA, documenting cases of potential abuse/fraud.

Requirements

• Graduate or Postgraduate degree in International Business, Commerce, Supply Chain, Operations Management, or a related field.
• 2-3 years of experience in operations, customer/partner support, case management, or dispute resolution, preferably within retail, e-commerce, or B2B environments.
• Strong analytical and problem-solving skills, with the ability to investigate discrepancies, evaluate supporting evidence, and make accurate decisions within established guidelines.
• Proficiency in MS Excel and MS Office applications, with the ability to maintain operational reports, analyze basic trends, and track performance metrics.
• Strong written and verbal communication skills, with the ability to clearly articulate resolutions and collaborate with internal stakeholders and external partners.
• Strong attention to detail, organizational skills, and the ability to manage high-volume workloads while maintaining accuracy, quality, and defined SLAs.
• Ability to work collaboratively across teams, identify recurring operational issues, and contribute to process improvements and knowledge documentation.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.