Marketplace Operations Manager

Marketplace Operations Manager:

E-commerce Fulfilment | Supply Chain & Operations | Mumbai, Worli | On-site | 3 - 6 years

About Knya:

Knya is a funded, fast-growing D2C brand redefining healthcare apparel for modern professionals, backed by DSG Consumer Partners. We combine functionality, comfort, and aesthetics to serve a community that deserves more from their workwear. Our culture values ownership, experimentation, speed, and customer obsession.

What Are You Entering Into:

Knya is one of India's fastest-growing healthcare apparel brands and we're just getting started. When you join us, you're not filling a seat. You're stepping into a company that is actively being built, where the work you do today shapes what Knya looks like tomorrow. We're a team of driven people who care deeply about what we're building, move with purpose, and back each other to grow. If you're looking for a place where your contribution is visible, your growth is real, and your work actually matters to the people who wear what we make, this is it.

Role Overview:

You will own end to end order fulfilment across every channel Knya sells on. B2B quick-commerce, B2C marketplaces and international. Your job is simple to state and hard to do. Every order picked, packed, dispatched and delivered on time and inside each platform's SLA. This is a hands-on operations role that sits between the warehouse, our 3PL partners and platform account managers.

Key Responsibilities:

1. B2B Quick-Commerce (Amazon and Clicktech, Blinkit, Swiggy Instamart, Flipkart):

- Run marketplace processing and replenishment cycles for all quick-commerce partners.

- Oversee pick, pack and dispatch so we hit platform turnaround times every cycle.

- Coordinate 3PL deliveries and appointment based self-pickups by marketplace logistics teams.

- Track OTIF performance and resolve short shipments and fill rate gaps at source.

- Manage slot booking across vendor portals including Amazon Vendor Central, Clicktech and Blinkit hub systems.

2. B2C Marketplace Fulfilment (Amazon, Myntra, Flipkart):

- Own order receipt, pick, pack, labelling and dispatch in line with each platform's compliance guidelines.

- Coordinate carrier pickups directly from the warehouse.

- Monitor SLA adherence and act on a slip before it turns into a penalty.

3. International Marketplaces (Noon, Amazon International B2B):

- Run B2B bulk shipment cycles end to end with international 3PL and courier partners.

- Manage appointment based delivery scheduling for cross-border shipments.

- Ensure documentation compliance across invoicing, customs paperwork and labelling standards.

4. Cross-Cutting:

- Own daily and weekly dispatch planning with the warehouse and ops team.

- Track fill rate, on-time dispatch, SLA compliance, chargebacks and penalties, and GRN variances.

- Keep every PO, invoice and POD accounted for and reconciled.

- Oversee SPF claims at shipment level. File them accurately and on time, and chase rejected claims to recovery instead of writing them off.

- Work with marketplace account managers to resolve operational escalations.

- Drive SOP, process improvement and automation initiatives so the operation scales without adding headcount.

Must Haves:

- 3 - 6 years in e-commerce or marketplace operations, preferably in apparel, FMCG or D2C.

- Hands-on experience with Amazon Seller and Vendor Central, Clicktech, Blinkit, Swiggy Instamart, Flipkart Seller Hub, Myntra Partner Portal and Noon Partner Hub.

- Strong grasp of pick, pack and dispatch warehouse workflows and WMS systems.

- Experience managing 3PL and courier relationships, including appointment based delivery scheduling.

- Strong Excel or Sheets for MIS. Reporting that ops and finance can act on without rechecking.

- Sharp coordination and problem solving. Daily cross-platform firefighting is part of this job, not an exception to it.

Good to Have:

- Q-commerce B2B fulfilment experience. Strongly preferred.

- ERP exposure such as Unicommerce or Increff.

- International logistics and customs documentation experience.

- Exposure to demand forecasting and inventory planning across channels.

- Experience handling returns, RTOs and claims reconciliation.