Marketplace Operations Analyst
Target · Bengaluru · onsite · Posted 43d ago
Undisclosed4–9 yrsfulltimeSourced from
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About this role
Job Posting Title
Marketplace Operations Analyst
Marketplace Operations Analyst
Job Description Summary
Join Target s Digital team, as a Marketplace Operations Analyst. In this role, you will lead timely, accurate and professional operational support to internal and external partners. This individual owns day-to-day support capabilities for business-to-business (B2B) partners that together elevate Target s digital business.
Join Target s Digital team, as a Marketplace Operations Analyst. In this role, you will lead timely, accurate and professional operational support to internal and external partners. This individual owns day-to-day support capabilities for business-to-business (B2B) partners that together elevate Target s digital business.
Hiring Requirements
- Marketplace Operations Analyst
- Business Process & Operations
Additional Information
ABOUT THIS OPPORTUNITY
Join Target s Digital team, as a Marketplace Operations Analyst. In this role, you will lead timely, accurate and professional operational support to internal and external partners. This individual will provide day-to-day support capabilities for business-to-business (B2B) partners that together elevate Target s digital business.
Join Target s Digital team, as a Marketplace Operations Analyst. In this role, you will lead timely, accurate and professional operational support to internal and external partners. This individual will provide day-to-day support capabilities for business-to-business (B2B) partners that together elevate Target s digital business.
PRIMARY RESPONSIBILITIES
Partner service and support
- Mange partner service and support for incoming requests via multiple communication methods: examples may include email/case management, calls, and online chat
- Respond to and resolve partner questions and issues through incident recognition, research and isolation, resolution, escalation and follow up.
- Monitor order pipeline and collaborate with external and internal partners to resolve issues pertinent to aged orders
- Manage and process returns and payment disputes from external partners
- Monitor partner metrics/KPIs (key performance indicators) and work collaboratively with partners not meeting expectations to improve performance
- Drive small to medium partner experience enhancement projects
- Provide periodic reports of partner performance and returns dispute analysis and insights
REQUIREMENTS
- Graduate within a field of Business Studies
- At least 4 years experience in onboarding, service or support roles in digital, business-to-business (B2B), or other customer/client facing industry
- Strong collaboration skills, with a demonstrated ability to partner with stakeholders at all levels of the organization
- Keen attention to detail
- Strong problem solving and logical reasoning abilities
- Proficient in MS Excel and MS PowerPoint
- Ability to analyze data using MS Excel and Domo
- Strong interpersonal, verbal, presentation and written communication skills
- Able to manage multiple priorities, and work with speed and accuracy
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
business processoperational supportcase managementdomoB2Bmarketplace operationsBusiness StudiesOnline ChatOnboardingResearchCommunication Skillsoperationsexcel
About Target
Target
Retail
4.7k+
employees
1902
124 years old
Minneapolis, Minnesota
United States (USA)
About
Target provides online and in-store shopping for everything from groceries and essentials to clothing and electronics.
Industries
RetailConsumer goods
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