Marketplace Manager

Role & responsibilities

Marketplace Management

• Manage day-to-day operations of Amazon and other international marketplaces.
• Handle Seller Central/marketplace dashboards, account health, orders, returns, cancellations,

and customer-related operational issues.

• Ensure marketplace operations are completed within defined timelines and SLAs.
• Coordinate with internal teams including inventory, procurement, catalog, logistics, and finance.

Catalog & Listing Management

• Manage product listings, titles, descriptions, bullet points, images, keywords, variations,

attributes, and category mapping.

• Identify and resolve suppressed, inactive, stranded, or incorrect listings.
• Maintain catalog accuracy and ensure products comply with marketplace requirements.
• Coordinate with brand and catalog teams for new product launches and listing improvements.

Sales & Business Growth

• Monitor daily, weekly, and monthly sales performance.
• Develop strategies to improve GMV, orders, conversion rate, traffic, and profitability.
• Identify underperforming products and implement corrective actions.
• Analyze sales trends, customer demand, pricing, and competitor activity.
• Identify new product and category opportunities to expand marketplace business.

Pricing & Promotions

• Monitor competitor pricing and ensure competitive marketplace pricing.
• Manage promotions, deals, coupons, discounts, and other marketplace growth opportunities.
• Work with the advertising team to improve product visibility and sales performance.
• Monitor the impact of promotions and pricing changes on revenue and profitability.

Inventory & Order Management

• Monitor inventory availability and stock levels to avoid stock-outs and excess inventory.
• Coordinate with procurement and inventory teams for replenishment planning.
• Monitor order processing, cancellations, returns, refunds, and fulfillment performance.

1• Ensure marketplace handling-time and fulfillment requirements are maintained.

Account Health & Compliance

• Monitor marketplace account health and performance metrics.
• Identify policy violations, listing restrictions, intellectual property issues, and other compliance

concerns.

• Coordinate with relevant teams to resolve account health issues and prevent recurrence.
• Ensure marketplace policies and operational guidelines are followed.

Reporting & Analytics

• Prepare daily/weekly/monthly marketplace performance reports.
• Track key metrics such as GMV, orders, AOV, conversion rate, sessions/traffic, returns,

cancellations, advertising performance, and profitability.

• Analyze marketplace data and provide actionable recommendations to management.
• Maintain accurate trackers and dashboards using Excel/Google Sheets.

Preferred candidate profile

3-4 years of hands-on experience in Amazon Seller Central or other major e-commerce

marketplaces.

• Experience managing Amazon US/global marketplaces will be highly preferred.
• Experience with Walmart, eBay, Noon, Temu, Etsy, or similar marketplaces is an added

advantage.

• Experience handling multiple marketplaces and a large product catalog will be preferred.
• Strong understanding of marketplace sales, operations, catalog, inventory, and account health.