Marketing Platform Auto Specialist

Skill required: Marketing Operations - Salesforce Marketing Cloud

Designation: Marketing Platform Auto Specialist

Qualifications:Any Graduation

Years of Experience:7 to 11 years

What would you do What are the key objectives and expectations from this roleThe CRM Data Tech Executive is the technical specialist responsible for the data health, platform integrity, and governance of the CRM and marketing automation systems within an assigned region. Reporting to the the Area Consumer Experience Manager, this role is expected to manage consumer database management, execute data cleaning and maintenance, and orchestrate data integrations. The focus is on ensuring the data foundation is robust, compliant, and optimized to enable all automated consumer journeys. What is the direct impact of this role on the team or organizationThis role is paramount for mitigating data-related compliance risk and guaranteeing the accuracy and quality of consumer data used for all regional marketing activities. By ensuring platform stability and accurate segmentation, the Executive directly impacts campaign deliverability, personalization effectiveness, and the reliability of performance reporting. Their technical oversight ensures the marketing automation system operates flawlessly and in full compliance with stringent data regulations.

What are we looking for Experience RequiredExperience in a CRM or data and platform management roleWorking experience in executing and supporting consumer database management and consumer audience segmentation, setting audience rules for marketing automated workflows.Experience in troubleshooting data-related issues in the CRM platforms, testing and orchestrating data integrations from various external data sources e-commerceExperience in FMCG, e-commerce, or digital marketing industries is a plus.Working understanding of CRM platforms their role in consumer communication. Exposure toHubspotMarketing Automation and/or Salesforce MC preferred.Experience collaborating with cross-functional teams.4+ years of experience in a CRM, data management, or marketing-related role.Technical / Functional / Leadership Skills RequiredStrong analytical skills with the ability to manage, clean and interpret customer data.Good communicator in English, both verbal and written. Familiar with business communication.Strong attention to detail and accuracy in data handling.Organizational skills with the ability to support planning, execution monitoring tasks.Proficiency in Microsoft Excel, Power Bi, PowerPoint and WordCuriosity and willingness to learn new technologies and tools.Accountability and reliability in task execution.Collaboration Teamwork mindset.Education / Qualifications / Certifications RequiredUniversity degree. Preferably, a major in Marketing or digital agency background

Roles and Responsibilities:

Database management maintenance Lead DRBU consumer database management and maintenance, ensuring high standards for data integrity and quality are met. Execute and support the deployment of consumer audience segmentation logic and the setting of audience selection rules for all marketing automated workflows. Apply strong attention to detail and accuracy in data handling to ensure regional compliance with age verification and privacy protocols. Utilize strong analytical skills to troubleshoot data-related issues within the CRM platforms and support accurate interpretation of customer data. Platform Orchestration Support Lead the testing and orchestration of data integrations from various external data sources e-commerce sites into the CRM/MA platform. Act as the DRBU SPOC for Tech platform management UAT, ensuring system stability and functionality, together with IDT support. Proactively troubleshoot data-related issues in the CRM platforms, escalating technical complexities to the Manager or IDT as needed. Support overall platform governance and adhere to an accountability and reliability standard in all task execution. Collaboration Optimization Leverage collaboration teamwork mindset to work effectively with cross-functional teams on data and integration projects. Apply organizational skills to support the planning, execution, and monitoring of technical deployment and data projects. Maintain curiosity and willingness to learn new technologies and tools to support platform evolution and optimization.

Qualification Any Graduation